{"id":1475,"date":"2019-02-08T10:35:59","date_gmt":"2019-02-08T10:35:59","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2019\/02\/08\/1583442-how-to-fix-a-domain-suspended-due-to-pending-icann-verification-at-hostinger\/"},"modified":"2026-03-16T12:12:16","modified_gmt":"2026-03-16T12:12:16","slug":"1583442-how-to-fix-a-domain-suspended-due-to-pending-icann-verification-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/1583442-how-to-fix-a-domain-suspended-due-to-pending-icann-verification-at-hostinger\/","title":{"rendered":"How to Fix a Domain Suspended Due to Pending ICANN Verification at Hostinger"},"content":{"rendered":"<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">When Email Verification is Required<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In Hostinger, email verification is triggered in the following scenarios:<\/p><ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>New registrations<\/strong> &ndash; When you register a new domain<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Transfers<\/strong> &ndash; When transferring a domain to Hostinger<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Contact changes<\/strong> &ndash; When you update the registrant contact information<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Domain moves<\/strong> &ndash; When moving a domain between Hostinger accounts<\/li>\n<\/ol><h3>Verification Timeline and Requirements<\/h3><p class=\"no-margin\">According to <a class=\"intercom-content-link\" href=\"https:\/\/www.icann.org\/\" target=\"_blank\" rel=\"noopener\">ICANN<\/a> requirements, a domain name&rsquo;s contact details must be verified <b>within 15 days<\/b>. Otherwise, it will get <b>suspended<\/b> until verification is completed.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p>Special requirements for India-related domains:<\/p>\n<ul data-list-tree=\"true\" data-indent=\"0\" data-border=\"0\">\n<li><span><strong>All<\/strong> domain registrations where the registrant country is <\/span><b>India<\/b><\/li>\n<li>All <strong>.IN<\/strong> TLD domains, regardless of registrant country<\/li>\n<\/ul>\n<p>These domains&rsquo; contact details must be verified within <strong>7 days<\/strong> to avoid suspension.<\/p>\n<\/div><p class=\"no-margin\">If your domain is suspended due to a failed verification, the nameservers will change automatically to the registrar ones &ndash; on the <a class=\"intercom-content-link\" href=\"https:\/\/dnschecker.org\/\" target=\"_blank\" rel=\"noopener\">DNS Checker Tool<\/a><b>,<\/b> it will look similar to this:<\/p><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2019\/02\/a87658b4-5ad4-43a2-a159-fdff6ab6b1c9.jpg\" alt=\"The DNS Checker tool showing the results of a verification failed domain\"><\/div><p class=\"no-margin\">When this happens, all of your domain-related services, such as website and email, will stop working.<\/p><h2 id=\"h_56c07c521d\">What should you do if the domain is suspended?<\/h2><p class=\"no-margin\">To unsuspend your domain, navigate to hPanel and <a class=\"intercom-content-link\" href=\"\/support\/1583443-how-to-verify-a-domain\" target=\"_blank\" rel=\"noopener\">verify your domain<\/a>. After successfully verifying your domain contact details, the nameservers will revert to the original values, triggering <a class=\"intercom-content-link\" href=\"\/support\/4146975-what-is-dns-propagation\" target=\"_blank\" rel=\"noopener\">DNS propagation<\/a>. Your domain will be back online in <b>24 hours<\/b> or less.<\/p><h2 id=\"h_11dd07ce3b\">Solving possible verification issues<\/h2><p class=\"no-margin\">The verification email can take <b>up to 15 minutes<\/b> to arrive. If you have not received it after that time, check your <b>Spam<\/b> folder. If it&rsquo;s not there, try resending the verification email from the domain management page in hPanel.<\/p><p class=\"no-margin\">If you used a <b>non-existent email<\/b> for your domain, update your <a class=\"intercom-content-link\" href=\"\/support\/4778256-how-to-change-your-domain-contact-details\" target=\"_blank\" rel=\"noopener\">domain&rsquo;s contact details<\/a><b> <\/b>with the correct email address and <a class=\"intercom-content-link\" href=\"\/support\/1583780-how-to-contact-live-support\" target=\"_blank\" rel=\"noopener\">contact us<\/a> &ndash; we&rsquo;ll help you verify your domain.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unsuspending a domain due to missing email validation<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-1475","post","type-post","status-publish","format-standard","hentry","category-domain-verification"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/1583442-how-to-fix-a-domain-suspended-due-to-pending-icann-verification-at-hostinger\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/1583442-como-solucionar-un-dominio-suspendido-por-falta-de-verificacion-en-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/1583442-mon-domaine-est-suspendu-pour-verification-de-l-icann-que-faire\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/1583442-apa-yang-harus-dilakukan-jika-domain-ditangguhkan-untuk-verifikasi-icann-di-hostinger\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/1583442-ka-daryti-jei-domenas-suspenduotas-del-nepatvirtintos-kontaktines-domeno-savininko-informacijos-hostinger-platformoje\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/1583442-meu-dominio-esta-suspenso-por-verificacao-de-dominio-da-icann-o-que-fazer\/","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/1583442-----\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1475"}],"version-history":[{"count":7,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1475\/revisions"}],"predecessor-version":[{"id":7755,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1475\/revisions\/7755"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}