{"id":1344,"date":"2019-02-08T10:36:09","date_gmt":"2019-02-08T10:36:09","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2019\/02\/08\/1583780-how-to-contact-hostinger-support\/"},"modified":"2026-10-29T15:02:48","modified_gmt":"2026-10-29T15:02:48","slug":"1583780-how-to-contact-hostinger-support","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support\/","title":{"rendered":"How to contact Hostinger support"},"content":{"rendered":"<p class=\"no-margin\">To contact Hostinger support, use live chat in your account, WhatsApp, or email. Hostinger doesn&rsquo;t offer phone support, so there is no customer care number to call, but you can still reach a Customer Success Specialist through chat. This guide covers each option, including how to get help without an account.<\/p><h2 id=\"h_df30ae55c3\">Contact support from Hostinger dashboard<\/h2><p>The fastest way to get help is through Hostinger dashboard.<\/p><ol>\n<li><a data-click-id=\"hgr-post-content-link-log-in\" href=\"\/support\/1583518-how-to-access-the-dashboard-in-hostinger\/\">Log in<\/a> to your Hostinger account.<\/li>\n<li>Click <strong>Ask AI<\/strong> at the top of any Hostinger dashboard page.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-15383 size-full\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/image-6.png\/public\" alt=\"\" width=\"436\" height=\"163\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/image-6.png\/w=436,fit=scale-down 436w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/image-6.png\/w=300,fit=scale-down 300w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/li>\n<li>In the chat window that opens, describe your issue and include any error messages.<\/li>\n<\/ol><p data-start=\"718\" data-end=\"834\">You&rsquo;ll chat with Hostinger Agent, Hostinger&rsquo;s AI assistant that replaced Kodee.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">If you&rsquo;re looking for details on the Kodee-to-Hostinger Agent transition, see <a data-click-id=\"hgr-post-content-link-the-new-hostinger-agent-experience\" href=\"\/support\/the-new-hostinger-agent-experience\/\">The new Hostinger Agent experience<\/a>.<\/div><p>Hostinger Agent can:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Answer common questions.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Guide you through troubleshooting steps.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Provide relevant help articles.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Help clarify error messages.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Perform selected account actions after you confirm the request.<\/li>\n<\/ul><p>If additional assistance is needed, a Customer Success Specialist can join the chat to continue helping you. Hostinger doesn&rsquo;t offer phone support. For more details, see <a data-click-id=\"hgr-post-content-link-is-phone-support-available-at-hostinger\" href=\"\/support\/1583604-is-phone-support-available-at-hostinger\/\">Is phone support available at Hostinger?<\/a><\/p><h2 data-start=\"718\" data-end=\"834\" id=\"h-contact-support-from-hostinger-website\">Contact support from Hostinger website<\/h2><p data-start=\"718\" data-end=\"834\">If you ask Hostinger Agent on the Hostinger website about a product you already have, click <strong>Continue in hPanel<\/strong> in the chat to move the conversation to Hostinger dashboard, where Hostinger Agent can access your account. Your chat history carries over, so you don&rsquo;t need to describe the issue again.<\/p><p data-start=\"718\" data-end=\"834\"><img decoding=\"async\" class=\"alignnone size-full wp-image-21665\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-26_10-28.png\/public\" alt=\"\" width=\"521\" height=\"915\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-26_10-28.png\/w=521,fit=scale-down 521w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-26_10-28.png\/w=171,fit=scale-down 171w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/p><h2 id=\"h-contact-support-via-whatsapp\">Contact support via WhatsApp<\/h2><p>The Hostinger Agent widget includes a <strong>WhatsApp<\/strong> tab in the navigation panel. You can continue your Hostinger Agent conversation on WhatsApp, reply to account and service notifications, send voice notes, and receive scheduled job results. See <a data-click-id=\"hgr-post-content-link-how-to-use-hostinger-agent-on-whatsapp\" href=\"\/support\/how-to-use-hostinger-agent-on-whatsapp\/\">How to use Hostinger Agent on WhatsApp<\/a> for details.<\/p><h2 id=\"h-hostinger-customer-service-phone-number\">Hostinger customer service phone number<\/h2><p>Hostinger doesn&rsquo;t have a customer service phone number. Live chat gives you the same access to help. You can start with the AI assistant, and a Customer Success Specialist can join the chat if you need more help. For more details, see <a data-click-id=\"hgr-post-content-link-is-phone-support-available-at-hostinger-2\" href=\"\/support\/1583604-is-phone-support-available-at-hostinger\/\">Is phone support available at Hostinger?<\/a><\/p><h2 id=\"h_714e8968a6\">Contact support without an account<\/h2><p class=\"no-margin\">If you don&rsquo;t have a Hostinger account, visit the <a data-click-id=\"hgr-post-content-link-contact\" class=\"intercom-content-link\" href=\"\/contacts\" target=\"_blank\" rel=\"noopener\">Contact<\/a> page for available contact options.<\/p><p class=\"no-margin\">You can also reach out via email at <a data-click-id=\"hgr-post-content-link-supporthostinger-com\" class=\"intercom-content-link\" href=\"mailto:support@hostinger.com\" target=\"_blank\" rel=\"noopener\">support@hostinger.com<\/a>.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">If you cannot access your account, refer to this guide to restore access: <a data-click-id=\"hgr-post-content-link-recover-your-hostinger-account\" class=\"intercom-content-link\" href=\"\/support\/3284259-how-to-recover-your-hostinger-account-if-you-can-t-access-your-email\/\" target=\"_blank\" rel=\"noopener\">Recover your Hostinger account<\/a>.<\/div><h2 id=\"h_daf6d2eec7\">Contact support using the Hostinger Agent chat widget<\/h2><p>Use the text box at the bottom of the chat to enter your message and start the conversation.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-8087\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/02\/widget.png\/public\" alt=\"The Hostinger Agent chat widget in Hostinger dashboard\" width=\"321\" height=\"436\" data-media-id=\"8087\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/02\/widget.png\/w=405,fit=scale-down 405w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/02\/widget.png\/w=221,fit=scale-down 221w\" sizes=\"(max-width: 321px) 100vw, 321px\" \/><\/p><p data-start=\"640\" data-end=\"741\">After sending your first message, you can attach images using the <strong data-start=\"706\" data-end=\"711\">+<\/strong> icon next to the send button.<\/p><h3>Choosing how Hostinger Agent appears<\/h3><p>Hostinger Agent in Hostinger dashboard supports two layout modes, so you can pick the view that fits what you&rsquo;re doing. Click the layout icon in the chat header to switch between them:<\/p><ul>\n<li><strong>Full page<\/strong> &ndash; An immersive, focused view where Hostinger Agent takes over the whole screen. Good for longer troubleshooting conversations.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-18045\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-10_13-09.png\/w=300,h=104,fit=scale-down\" alt=\"\" width=\"375\" height=\"130\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-10_13-09.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-10_13-09.png\/w=642,fit=scale-down 642w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/li>\n<li><strong>Sidebar<\/strong> &ndash; Hostinger Agent sits alongside your Hostinger dashboard task, so you can keep context without switching views. This is the default.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-18044\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-10_13-09_1.png\/w=300,h=143,fit=scale-down\" alt=\"\" width=\"386\" height=\"184\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-10_13-09_1.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-10_13-09_1.png\/w=620,fit=scale-down 620w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/><\/li>\n<\/ul><p>Your layout choice is remembered on that browser\/device, so you won&rsquo;t need to reselect it each time you open Hostinger Agent.<\/p><h3 data-start=\"748\" data-end=\"776\">Additional chat features<\/h3><ul>\n<li><strong>History<\/strong> &ndash; Access previous conversations.<\/li>\n<li><strong>Suggestions<\/strong> &ndash; You may get clickable suggestions based on the selected topic. Click the topic buttons to update the suggestions. You can either use a suggestion or type your own question.<\/li>\n<li><strong>Personalization<\/strong> &ndash; Share additional context to help Hostinger Agent provide more relevant responses.<\/li>\n<li><strong>Collapse<\/strong> &ndash; Use the collapse icon to hide the chat window. You can reopen it anytime by clicking Ask again.<\/li>\n<li><strong>Download chat<\/strong> &ndash; Save the current conversation.<\/li>\n<li><strong>Start a new chat <\/strong>&ndash; Begin a new conversation. The current one will be saved in History.<\/li>\n<li><strong>Visual cards<\/strong> &ndash; Hostinger Agent may respond with visual cards showing icons, text, and color. Some cards are interactive: selecting one can send a message on your behalf or open a specific URL.<\/li>\n<\/ul><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">Hostinger Agent in Hostinger dashboard supports voice input. Users can speak their question &mdash; Hostinger Agent transcribes the audio to text, processes it, and responds in voice. The full conversation is saved as text in the chat history. Voice input is available only in Hostinger Agent in Hostinger dashboard, and only before the chat is handed off to live support. WhatsApp supports a separate voice note feature: Hostinger Agent transcribes the audio and responds in text.<\/div><div>\n<h2 id=\"h-contact-support-in-wordpress\">Contact support in WordPress<\/h2>\n<p>Hostinger Agent is also available in your WordPress admin panel. After you log in with your Hostinger account, Hostinger Agent in WordPress answers questions about all your Hostinger services. It can also hand your request to a human support specialist. See <a data-click-id=\"hgr-post-content-link-how-to-use-hostinger-agent-in-wordpress\" href=\"\/support\/how-to-use-hostinger-agent-in-wordpress\/\">How to use Hostinger Agent in WordPress<\/a> for login steps and the full list of features.<\/p>\n<\/div><h2 id=\"h_e144dc49ef\">Other helpful resources<\/h2><p>You may also find answers in:<\/p><ul>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-knowledge-base\" class=\"intercom-content-link\" href=\"https:\/\/support.hostinger.com\/en\/\" target=\"_blank\" rel=\"noopener\">Knowledge Base<\/a> &ndash; Step-by-step guides for common tasks.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-tutorials\" class=\"intercom-content-link\" href=\"\/tutorials\/\" target=\"_blank\" rel=\"noopener\">Tutorials<\/a> &ndash; In-depth articles about Hostinger services.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-hostinger-academy\" class=\"intercom-content-link\" href=\"https:\/\/www.youtube.com\/c\/HostingerAcademy\" target=\"_blank\" rel=\"noopener\">Hostinger Academy<\/a> &ndash; Video tutorials.<\/p>\n<\/li>\n<\/ul><p>You can now contact Hostinger support through Hostinger Agent in your Hostinger dashboard or WordPress admin, WhatsApp, or email, and reach a human specialist if you need more help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Hostinger support through Hostinger Agent in your dashboard, WhatsApp, or email. Find out how to reach a Customer Success Specialist.<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_content_updated_date":"","include_on_kodee":false,"footnotes":""},"categories":[211],"tags":[],"class_list":["post-1344","post","type-post","status-publish","format-standard","hentry","category-additional-information"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/1583780-como-contactar-con-el-soporte-de-hostinger","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/1583780-comment-contacter-le-support-hostinger","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/1583780-cara-mengakses-bantuan-hostinger","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/1583780-kaip-susisiekti-su-specialistu-hostinger","default":0},{"locale":"pt-BR","link":"https:\/\/www.hostinger.com\/br\/support\/1583780-como-entrar-em-contato-com-o-suporte-da-hostinger","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/1583780-\u044f\u043a-\u0437\u0432-\u044f\u0437\u0430\u0442\u0438\u0441\u044f-\u0437\u0456-\u0441\u043b\u0443\u0436\u0431\u043e\u044e-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438-hostinger","default":0}],"include_on_kodee":false,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1344"}],"version-history":[{"count":37,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1344\/revisions"}],"predecessor-version":[{"id":23291,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1344\/revisions\/23291"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}