{"id":1344,"date":"2019-02-08T10:36:09","date_gmt":"2019-02-08T10:36:09","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2019\/02\/08\/1583780-how-to-contact-hostinger-support\/"},"modified":"2026-04-08T03:13:49","modified_gmt":"2026-04-08T03:13:49","slug":"1583780-how-to-contact-hostinger-support","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support\/","title":{"rendered":"How to contact Hostinger support"},"content":{"rendered":"<p class=\"no-margin\">If you need help with your Hostinger services, you can contact support directly from your account or explore additional contact options.<\/p><h2 id=\"h_df30ae55c3\">Contact support from hPanel<\/h2><p>The fastest way to get help is through hPanel.<\/p><ol>\n<li><a href=\"https:\/\/www.hostinger.com\/support\/1583518-how-to-access-the-dashboard-in-hostinger\">Log in<\/a> to your Hostinger account.<\/li>\n<li>Click <strong>Ask<\/strong> at the top of any hPanel page, Website Builder or Reach.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8080\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-hpanel.png\" alt=\"\" width=\"711\" height=\"117\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-hpanel.png 1009w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-hpanel-300x49.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-hpanel-768x126.png 768w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/li>\n<li>In Horizons, the button is labeled <strong>Ask Kodee<\/strong>.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8081\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-horizons-e1771430560535.png\" alt=\"The Ask Kodee button to contact Hostinger support is in the top-right corner of the Horizons platform.\" width=\"711\" height=\"140\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-horizons-e1771430560535.png 711w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/ask-horizons-e1771430560535-300x59.png 300w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/li>\n<\/ol><p data-start=\"718\" data-end=\"834\">Clicking the button opens a chat window where you can start a conversation with <strong data-start=\"798\" data-end=\"807\">Kodee<\/strong>, Hostinger&rsquo;s AI assistant.<\/p><p>Describe your issue clearly and include any error messages.Kodee can:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Answer common questions.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Guide you through troubleshooting steps.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Provide relevant help articles.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Help clarify error messages.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Perform selected account actions after you confirm the request.<\/li>\n<\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>On Business Web and Cloud hosting plans<\/strong>, Kodee can also perform WordPress admin actions directly from the chat &mdash; no need to open the WordPress dashboard. This includes:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Plugin management<\/strong> &ndash; install plugins from WordPress.org, activate, deactivate, and update installed plugins.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Theme management<\/strong> &ndash; install new themes, switch the active theme, and update installed themes.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>WooCommerce coupon management<\/strong> &ndash; search, view, create, and update discount coupons, including batch operations on multiple coupons in a single request.<\/li>\n<\/ul><p>If additional assistance is needed, a Customer Success Specialist can join the chat to continue helping you.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p class=\"no-margin\">&#128161; If you cannot access your account, refer to this guide to restore access: <a class=\"intercom-content-link\" href=\"\/support\/3284259-how-to-recover-your-hostinger-account-if-you-no-longer-have-access-to-your-email\" target=\"_blank\" rel=\"noopener\">Recover your Hostinger account<\/a>.<\/p>\n<\/div><h3 id=\"h_daf6d2eec7\">Using the Kodee chat widget<\/h3><p>Use the text box at the bottom of the chat to enter your message and start the conversation.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8087\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/widget.png\" alt=\"The Kodee chat widget on hPanel\" width=\"321\" height=\"436\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/widget.png 405w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/02\/widget-221x300.png 221w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/p><p data-start=\"640\" data-end=\"741\">After sending your first message, you can attach images using the <strong data-start=\"706\" data-end=\"711\">+<\/strong> icon next to the send button.<\/p><h4 data-start=\"748\" data-end=\"776\">Additional chat features<\/h4><ul>\n<li><strong>History<\/strong> &ndash; Access previous conversations.<\/li>\n<li><strong>Suggestions<\/strong> &ndash; You may get clickable suggestions based on the selected topic. Click on the topic buttons to update the suggestions. You can either use a suggestion or type your own question.<\/li>\n<li><strong>&#10024; Personalization<\/strong>&nbsp;&ndash; Share additional context to help Kodee provide more relevant responses.<\/li>\n<li><strong>Collapse<\/strong> &ndash; Use the collapse icon to hide the chat window. You can reopen it anytime by clicking Ask again.<\/li>\n<li><strong>&#128196; Download chat<\/strong> &ndash; Save the current conversation.<\/li>\n<li><strong>&#128221; Start a new chat <\/strong>&ndash; Begin a new conversation. The current one will be saved in History.<\/li>\n<\/ul><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">Kodee in hPanel supports voice input. Users can speak their question &mdash; Kodee transcribes the audio to text, processes it, and responds in voice. The full conversation is saved as text in the chat history. Voice input is available only in hPanel Kodee and only before the chat is handed off to live support.<\/div><h2 id=\"h_714e8968a6\">Contact support without an account<\/h2><p class=\"no-margin\">If you don&rsquo;t have a Hostinger account, visit the <a class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/contacts\" target=\"_blank\" rel=\"noopener\">Contact<\/a> page for available contact options.<\/p><p class=\"no-margin\">You can also reach out via email at <a class=\"intercom-content-link\" href=\"mailto:support@hostinger.com\" target=\"_blank\" rel=\"noopener\">support@hostinger.com<\/a>.<\/p><h2 id=\"h_e144dc49ef\">Other helpful resources<\/h2><p>You may also find answers in:<\/p><ul>\n<li>\n<p class=\"no-margin\"><a class=\"intercom-content-link\" href=\"https:\/\/support.hostinger.com\/en\/\" target=\"_blank\" rel=\"noopener\">Knowledge Base<\/a> &ndash; Step-by-step guides for common tasks.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/tutorials\" target=\"_blank\" rel=\"noopener\">Tutorials<\/a> &ndash; In-depth articles about Hostinger services.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a class=\"intercom-content-link\" href=\"https:\/\/www.youtube.com\/c\/HostingerAcademy\" target=\"_blank\" rel=\"noopener\">Hostinger Academy<\/a> &ndash; Video tutorials.<\/p>\n<\/li>\n<\/ul><div class=\"flex flex-col text-sm pb-25\">\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-698c2baf-c034-8397-b1b8-b22edbb27eab-37\" data-testid=\"conversation-turn-40\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0565ba40-3022-43e6-a13f-8c6b354e233e\" data-message-model-slug=\"gpt-5-2\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\">\n<p data-start=\"479\" data-end=\"527\">Whenever you need support, we&rsquo;re here to assist.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get help with your Hostinger services<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":false,"footnotes":""},"categories":[211],"tags":[],"class_list":["post-1344","post","type-post","status-publish","format-standard","hentry","category-additional-information"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/1583780-como-contactar-con-el-soporte-de-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/1583780-comment-contacter-le-support-hostinger\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/1583780-cara-mengakses-bantuan-hostinger\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/1583780-kaip-susisiekti-su-specialistu-hostinger\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/1583780-como-entrar-em-contato-com-o-suporte-da-hostinger\/","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/1583780-------hostinger\/","default":0}],"include_on_kodee":false,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1344"}],"version-history":[{"count":10,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1344\/revisions"}],"predecessor-version":[{"id":9491,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1344\/revisions\/9491"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}