Preparations<\/h2>
Before beginning the recovery process, make sure you have the following:<\/p>
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An alternative email address you can currently access.<\/p>\n<\/li>\n
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A document that verifies your identity and account ownership, such as a payment receipt.<\/p>\n<\/li>\n<\/ul>
Step 1 — Prepare required documents<\/h2>
Upload a payment receipt to verify your account ownership. The payment receipt is mandatory. Add other documents from the list below to help Hostinger process your account recovery request faster.<\/p>
Accepted Documents:<\/b><\/p>
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- Payment Receipt (mandatory)<\/b> – Recent proof of payment for the purchase in Hostinger directly from the payment source, such as a bank statement, application.
\n![\"SEB](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/01\/2026-01-19_10-07_2.png\")
![\"Hostinger](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/01\/2026-01-19_10-07_3.png\")
\n<\/span><\/li>\n- Government-issued ID<\/b> – passport, or national ID card<\/span><\/li>\n
- Credit\/Debit Card<\/b> – Photo showing first 6 and the last 4 digits of the physical card used for account payments (please mask other digits for security)<\/span><\/li>\n
- Business Registration<\/b> – If account is registered to a business entity<\/span><\/li>\n<\/ul>
Payment proof that is not considered acceptable:<\/strong>
\n<\/span><\/h5>- \n
- SMS screenshots<\/li>\n
- Email screenshots (including Hostinger emails)
\n![\"PayPal](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/01\/2026-01-19_10-08.png\")
\n![\"Hostinger](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/01\/2026-01-19_10-07.png\")
<\/li>\n - Hostinger dashboard screenshots<\/li>\n
- Hostinger invoices or invoice screenshots
\n![\"Hostinger](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/01\/2026-01-19_10-07_1.png\")
<\/li>\n - Virtual card images (unless accompanied by a full bank statement)<\/li>\n<\/ul>
Important Guidelines:<\/h5>
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- All documents must be clearly visible and legible<\/li>\n
- Accepted file formats: JPG, PNG, or PDF<\/li>\n
- Maximum upload size: 2MB per file, 8MB for multiple files<\/li>\n
- Redact any sensitive information not required for verification<\/li>\n
- If providing a virtual card image, you must include a complete bank statement<\/li>\n<\/ul>
Step 2 — Start the account recovery process<\/h2>
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Go the Hostinger log in page<\/a> and select Can’t Access Your Account?<\/b>
\n<\/p>\n![\"Hostinger](\"\/support\/wp-content\/uploads\/sites\/55\/2019\/08\/22da193d-568e-464b-a146-9b82f86c6321.jpg\")
<\/div>\nAlternatively, you can use this direct link: Account Recovery<\/a>.
\n<\/p>\n<\/li>\n- \n
Choose the option that best describes your situation:<\/p>\n
![\"Account](\"\/support\/wp-content\/uploads\/sites\/55\/2019\/08\/4679595f-2ca3-441c-814a-c70f6c315ce7.jpg\")
<\/div>\n- \n
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Lost two-factor authentication – For cases where you don’t have access to your 2FA device.<\/p>\n<\/li>\n
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Lost access to email – If the email associated with your account is inaccessible.<\/p>\n<\/li>\n
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Forgot email – If you don’t remember the email linked to your account.
\n<\/p>\n<\/li>\n<\/ol>\n<\/li>\n - \n
Provide the requested information:<\/p>\n
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The email address associated with your account, if known.<\/p>\n<\/li>\n
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An alternative email address for further contact.
\n<\/p>\n<\/li>\n<\/ol>\n![\"Hostinger](\"\/support\/wp-content\/uploads\/sites\/55\/2019\/08\/6950b6d8-e343-4515-9fe0-317eb502d04b.jpg\")
<\/div>\n<\/li>\n<\/ol>When done, click Start Account Recovery.<\/b> A confirmation message will appear, and you can proceed to the next step<\/p>
Step 3 — Check your alternative email inbox<\/h2>
Shortly after submitting, you’ll receive a message at the alternative email address you provided. Be sure to check your spam folder if it doesn’t appear in your inbox.<\/p>
Click the Start Account Recovery<\/b> link in the email to access the recovery form.<\/p>
Follow these four steps in order if the Start Account Recovery<\/strong> link opens the Hostinger homepage instead of the account recovery form:<\/p>
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- Log out of any other Hostinger account that is logged in on your browser.<\/li>\n
- Open the Start Account Recovery<\/strong> link from the newest account recovery email in a private or incognito browser window.<\/li>\n
- Request a new account recovery email from the Hostinger login page by selecting Can’t Access Your Account?<\/strong> if the link still opens the homepage. Use only the link in the newest email, and ignore links from earlier account recovery emails.<\/li>\n
- Connect to a VPN and open the newest link again if it still redirects to the Hostinger homepage.<\/li>\n<\/ol>
Contact Hostinger Support<\/a> if the account recovery form still doesn’t open after these steps.<\/p>
Step 4 — Complete the account recovery form<\/h2>
Fill out the form with the following details:<\/p>
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A domain name linked to your account – if you have several, provide any you can recall.<\/p>\n<\/li>\n
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Upload a document (in image or PDF format) that verifies your identity and account ownership. Examples and further instructions are included in the form. If unsure, you can upload multiple documents.<\/p>\n<\/li>\n
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Optionally, provide any additional details that may help with the recovery process.<\/p>\n<\/li>\n<\/ul>
When ready, click Submit.<\/b> Your request will be reviewed, and you’ll receive a response at the alternative email address within two business days.<\/p>
\nIf you need additional asistance during this process, feel free to reach out to us<\/a>.<\/p>\n<\/div>
- Request a new account recovery email from the Hostinger login page by selecting Can’t Access Your Account?<\/strong> if the link still opens the homepage. Use only the link in the newest email, and ignore links from earlier account recovery emails.<\/li>\n
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- Government-issued ID<\/b> – passport, or national ID card<\/span><\/li>\n
- Payment Receipt (mandatory)<\/b> – Recent proof of payment for the purchase in Hostinger directly from the payment source, such as a bank statement, application.