If you’ve made a payment but your invoice still shows as unpaid or the service doesn’t appear in hPanel, follow the steps below to identify the cause.<\/p>
Payments are not always applied instantly. Processing time depends on the payment method used.<\/p>
In most cases, payments are applied within 24 hours<\/strong>.<\/p> Typical processing times (payment method<\/a> availability may vary by region):<\/p> During this time, the invoice may still appear as unpaid, even though the payment was successful.<\/p> After allowing enough time for processing, check your payment method for confirmation that the charge was successfully deducted.<\/p> Avoid making multiple payments while a transaction is still processing, as this may result in duplicate charges.<\/p> If more than 24 hours<\/strong> have passed (or 48 hours<\/strong> for cash payments) and the charge appears on your bank account but the invoice is still unpaid, the payment may not have been completed successfully.<\/p> In most cases, unsuccessful charges are automatically canceled and reverted<\/strong>. The funds will be returned to your account based on the time your bank requires to process the reversal.<\/p> Once the funds are returned, you can safely make a new payment to complete the purchase.<\/p> Sometimes the payment is completed, there were no payment errors<\/a>, but hPanel hasn’t updated yet:<\/p> If the service is still not appearing after refreshing:<\/p> In some situations, a service may be unavailable for reasons unrelated to payment processing.<\/p> Temporary maintenance<\/strong>: services or hPanel may be temporarily unavailable due to maintenance. You can check Hostinger’s status page<\/a>. If the service is related in the status page, you can verify service availability once maintenance is completed.<\/p>\n<\/li>\n Inactive services<\/strong>: a service may be expired, suspended, canceled, or deleted, or may no longer appear after changes such as renewing or upgrading a different service. In these cases, the service is not active in the account.<\/p>\n<\/li>\n<\/ul>\n
Step 2 – Confirm that the payment was completed<\/h2>
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What happens to delayed or unsuccessful payments<\/h3>
Step 3 – Refresh hPanel and check service availability<\/h2>
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Other reasons for inactive or missing services<\/h2>
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If the payment still doesn’t appear<\/h2>