{"id":1283,"date":"2020-04-24T12:51:26","date_gmt":"2020-04-24T12:51:26","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2020\/04\/24\/3958999-how-to-get-a-refund-at-hostinger\/"},"modified":"2026-03-16T12:12:14","modified_gmt":"2026-03-16T12:12:14","slug":"3958999-how-to-get-a-refund-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/3958999-how-to-get-a-refund-at-hostinger\/","title":{"rendered":"How to Get a Refund at Hostinger"},"content":{"rendered":"<p class=\"no-margin\">We are truly sorry to hear that you are considering refunding your services.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p class=\"no-margin\">Before initiating the refund process, we recommend downloading all the necessary data since your <b>services will be canceled <\/b>as soon as you submit the refund request. Your<b> files<\/b>,<b> databases<\/b>,<b> and emails will be deleted permanently<\/b>. Learn more:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><b><a class=\"intercom-content-link\" href=\"\/support\/5981435-how-to-download-backups-at-hostinger\" target=\"_blank\" rel=\"noopener\">How to Download Backups of Files and Databases<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/tutorials\/how-to-backup-your-emails\" target=\"_blank\" rel=\"noopener\">How to Get Email Backups<\/a><\/b><\/p>\n<\/li>\n<\/ul>\n<\/div><h2 id=\"h_d970ae374c\">Find the Payment ID to Refund<\/h2><p class=\"no-margin\">Once you download all the data you want to keep, navigate to this <b><a class=\"intercom-content-link\" href=\"https:\/\/hpanel.hostinger.com\/paid-invoices\" target=\"_blank\" rel=\"noopener\">page<\/a> <\/b>on your hPanel, where you will find<b> <\/b>all the payment IDs for the last 30 days.<\/p><p class=\"no-margin\">If the Payment ID is <b><a class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/legal\/refund-policy\" target=\"_blank\" rel=\"noopener\">refundable<\/a><\/b>, you&rsquo;ll find the <b>Refund<\/b> button:<\/p><div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6548\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-42.png\" alt=\"\" width=\"951\" height=\"222\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-42.png 951w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-42-300x70.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-42-768x179.png 768w\" sizes=\"auto, (max-width: 951px) 100vw, 951px\" \/><\/div><p class=\"no-margin\">You can also click on the <b>downward arrow<\/b> to see the <b>Payment ID details<\/b>. If the service has <b>auto-renewal enabled<\/b>, you can <b><a class=\"intercom-content-link\" href=\"\/support\/1583234-how-to-stop-auto-renewal\" target=\"_blank\" rel=\"noopener\">disable the auto-renewal<\/a><\/b> or proceed with the refund.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p class=\"no-margin\">If the <b>refund button is missing<\/b>, it means that the Payment ID is not eligible for a refund as per our <b><a class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/legal\/refund-policy\" target=\"_blank\" rel=\"noopener\">Refund Policy<\/a>.<\/b><\/p>\n<\/div><h2 id=\"h_ad2863d9a2\">Confirm Refundable Services<\/h2><p class=\"no-margin\">Confirm refundable services, mark the checkbox below to confirm you understand that related data will be permanently lost, and click on <b>Next <\/b>to select the reason of refund:<\/p><div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6554\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-05_1.png\" alt=\"\" width=\"939\" height=\"409\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-05_1.png 939w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-05_1-300x131.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-05_1-768x335.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/div><h2 id=\"h_0f76629c5b\">Select the Refund Method<\/h2><p class=\"no-margin\">You may choose whether you want to get funds back to your <b><a class=\"intercom-content-link\" href=\"\/support\/4334278-how-to-use-hostinger-balance\" target=\"_blank\" rel=\"noopener\">Hostinger Balance<\/a><\/b> or the<b> original payment method<\/b>:<\/p><div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\">\n<tbody>\n<tr>\n<td style=\"background-color: #e3e7fa80\">\n<p class=\"intercom-align-center no-margin\"><b>Hostinger Balance<\/b><\/p>\n<\/td>\n<td style=\"background-color: #e3e7fa80\">\n<p class=\"intercom-align-center no-margin\"><b>Original Payment Method<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\">Receive the funds to your Hostinger Balance instantly<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Can be used as credit for Hostinger purchases<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Supports all payment methods except for Coingate (crypto)<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Refunds to Hostinger Balance are irreversible, i.e., they can&rsquo;t be refunded to the original payment method once refunded to the balance<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\">Receive the funds to your original payment method<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">It takes time depending on the payment method used: the time varies from a couple of hours to several business days or, in some rare cases, even longer<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><p class=\"no-margin\">Once you select the preferred refund payment method, click on <b>Next<\/b>:<\/p><div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6556\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-08.png\" alt=\"\" width=\"936\" height=\"430\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-08.png 936w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-08-300x138.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_15-08-768x353.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/div><h2 id=\"h_d8a3239202\">Submit the Request<\/h2><p class=\"no-margin\">Finally, review your refund request and click on <b>Submit request<\/b>. You will shortly receive an email confirmation. To check the refund status at any time, navigate to the <b><a class=\"intercom-content-link\" href=\"https:\/\/hpanel.hostinger.com\/billing\/\" target=\"_blank\" rel=\"noopener\">Billing<\/a> <\/b>&rarr; <b>Refund History<\/b> section:<\/p><div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6549\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-54.png\" alt=\"\" width=\"957\" height=\"281\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-54.png 957w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-54-300x88.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2020\/04\/2025-11-07_14-54-768x226.png 768w\" sizes=\"auto, (max-width: 957px) 100vw, 957px\" \/><\/div><p class=\"no-margin\">After the email confirmation, you will receive the refund in a few hours or up to a few days, depending on the <b><a class=\"intercom-content-link\" href=\"\/support\/7845630-how-long-does-a-refund-take\" target=\"_blank\" rel=\"noopener\">payment method<\/a><\/b> used for the purchase.<\/p><p class=\"no-margin\"><b>NOTES<\/b><\/p><ul>\n<li>\n<p class=\"no-margin\">Products purchased using <b>cryptocurrencies<\/b>, <b>tokens<\/b>,<b> <\/b>or <b>digital assets<\/b> are not refundable<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">The refund request is <b>not reversible<\/b>: all files, databases, emails, and any configuration are<b> permanently lost<\/b>; if you change your mind after requesting the refund, you will need to purchase a new service and restore the backups<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Backups of websites created with <b><a class=\"intercom-content-link\" href=\"\/support\/6436203-website-builder-how-to-create-and-restore-website-backups\" target=\"_blank\" rel=\"noopener\">Hostinger Website Builder<\/a><\/b> cannot be downloaded, but as an alternative, you can export the content to WordPress: <b><a class=\"intercom-content-link\" href=\"\/support\/6572573-website-builder-how-to-export-content-to-wordpress\" target=\"_blank\" rel=\"noopener\">Website Builder: How to export content to WordPress<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">If your original payment method does not support direct refunds, we will require you to provide the <b>details <\/b>of an alternative refund method<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Requesting a refund for services and products purchased at Hostinger<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[224],"tags":[],"class_list":["post-1283","post","type-post","status-publish","format-standard","hentry","category-issues-with-payment"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/3958999-how-to-get-a-refund-at-hostinger\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/3958999-como-solicitar-un-reembolso-en-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/3958999-comment-demander-un-remboursement-a-hostinger\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/3958999-bagaimana-cara-meminta-pengembalian-uang-di-hostinger\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/3958999-kaip-susigrazinti-pinigus-uz-hostinger-paslaugas\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/3958999-como-solicitar-um-reembolso-da-hostinger\/","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/3958999------h\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1283"}],"version-history":[{"count":7,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1283\/revisions"}],"predecessor-version":[{"id":6557,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1283\/revisions\/6557"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}