{"id":1273,"date":"2020-06-09T15:54:20","date_gmt":"2020-06-09T15:54:20","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2020\/06\/09\/4147167-what-to-do-if-there-is-an-error-during-payment-at-hostinger\/"},"modified":"2026-03-16T12:12:14","modified_gmt":"2026-03-16T12:12:14","slug":"4147167-what-to-do-if-there-is-an-error-during-payment-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/4147167-what-to-do-if-there-is-an-error-during-payment-at-hostinger\/","title":{"rendered":"What to Do if There Is an Error During Payment at Hostinger"},"content":{"rendered":"

At Hostinger, we take all measures to safeguard your payment transactions. If you encounter an error while making a payment, you can refer to the following list to know more about it as well as the solutions:<\/p>

\n\n\n\n\n\n\n\n\n\n\n
\n

Error Message<\/b><\/p>\n<\/td>\n

\n

Possible Reasons<\/b><\/p>\n<\/td>\n

\n

How to Fix<\/b><\/p>\n<\/td>\n<\/tr>\n

\n

Insufficient funds, please check the balance<\/p>\n<\/td>\n

\n

There are not enough funds<\/b> on your payment method to complete the payment. <\/p>\n<\/td>\n

\n

Double-check <\/b>if you have enough funds for this transaction or use another payment method<\/a><\/b>.<\/p>\n<\/td>\n<\/tr>\n

\n

The payment window was closed, please try again<\/p>\n<\/td>\n

\n

The payment pop-up window has been closed.<\/p>\n<\/td>\n

\n

Try to make the payment again. <\/p>\n

If the window does not load, make sure to use a different browser <\/b>and internet connection<\/b>. You might need to wait for an hour before the next attempt. <\/p>\n<\/td>\n<\/tr>\n

\n

PayPal payment method was not added, please try again<\/p>\n<\/td>\n

\n

The PayPal account does not have a linked card.<\/p>\n<\/td>\n

\n

Please ensure that you have a card linked to your PayPal account<\/a><\/b>.<\/p>\n

If the issue persists, please get in touch with the PayPal<\/b> customer success team.<\/p>\n<\/td>\n<\/tr>\n

\n

The desired installment is not available for that transaction<\/p>\n<\/td>\n

\n

There was an issue setting up the installments for your transaction. <\/p>\n

This error message might appear if you are using a debit <\/b>or prepaid card<\/b>, or if your bank does not support installments at all. <\/p>\n<\/td>\n

\n

If you are not using a debit or prepaid card, please get in touch with your bank<\/b>.<\/p>\n<\/td>\n<\/tr>\n

\n

The payment authorization has failed, please try again<\/p>\n<\/td>\n

\n

The payment authorization failed due to one of the different possible reasons<\/a><\/b>.<\/p>\n<\/td>\n

\n

Address the specific reason before trying again.<\/p>\n<\/td>\n<\/tr>\n

\n

The transaction was declined, please contact your bank<\/p>\n<\/td>\n

\n

The payment has been rejected due to security concerns. <\/p>\n

This can be due to different reasons<\/a>.<\/b><\/p>\n<\/td>\n

\n

Address the specific reason before trying again.<\/p>\n<\/td>\n<\/tr>\n

\n

The payment was rejected due to security concerns. Please contact us.<\/p>\n<\/td>\n

\n

The payment has been rejected due to security concerns. <\/p>\n

\n<\/p><\/td>\n

\n

You can try a different payment method<\/a><\/b>, or get in touch with our Customer Success team<\/a>, <\/b>and we will help you out!<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>

If you have verified that you have enough funds<\/b> on your payment method, or if any payment issue persists after trying these solutions, please get in contact with your bank<\/b> for further assistance 😊 <\/p>

\n<\/p>

Additional Payment-Related Issues<\/h2>

Email Velocity – Declined<\/h3>

If you see this error, it usually means that you made too many unsuccessful attempts in a short period of time, and the bank temporarily blocked all the transactions. Kindly wait for 24 hours, or try with another card or payment method<\/a><\/b>. <\/p>

\n<\/p>

The Invoice Is Still Unpaid After the Payment<\/h3>

If the amount was deducted from your original payment method, but the invoice status in the control panel is still unpaid, most likely, the payment is still processing<\/b> and needs more time to reach us<\/a><\/b>.<\/p>

\n<\/p>

Double Charge<\/h3>

If you were charged twice<\/a><\/b> for the same purchase, please get in touch with our Customer Success team<\/a><\/b>, and we will verify the situation for you.<\/p>\n","protected":false},"excerpt":{"rendered":"

What to do in case of error messages while making a payment and purchase cannot be completed<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[224],"tags":[],"class_list":["post-1273","post","type-post","status-publish","format-standard","hentry","category-issues-with-payment"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/4147167-what-to-do-if-there-is-an-error-during-payment-at-hostinger\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/4147167-que-hacer-si-hay-un-error-durante-el-pago-en-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/4147167-que-faire-en-cas-d-erreur-lors-du-paiement-chez-hostinger\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/4147167-apa-yang-harus-dilakukan-jika-terjadi-kesalahan-saat-pembayaran-di-hostinger\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/4147167-o-que-fazer-se-houver-um-erro-durante-o-pagamento-na-hostinger\/","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/4147167-------\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1273"}],"version-history":[{"count":0,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1273\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}