{"id":12486,"date":"2026-07-13T14:18:57","date_gmt":"2026-07-13T14:18:57","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=12486"},"modified":"2026-07-21T16:29:10","modified_gmt":"2026-07-21T16:29:10","slug":"how-to-troubleshoot-hostinger-horizons-contact-forms","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-troubleshoot-hostinger-horizons-contact-forms\/","title":{"rendered":"How to troubleshoot Hostinger Horizons contact forms"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Every Hostinger Horizons contact form works natively within the platform without requiring external email services or database setups. When a visitor submits a form, Hostinger Horizons automatically saves the submission to a Data collection and sends an email notification to your specified address.<\/span><\/p><p><span style=\"font-weight: 400\">This guide helps you resolve issues if your contact form is missing, submissions are not appearing, notifications are failing, or errors occur during submission.<\/span><\/p><h3><b>Before you start<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Hostinger Horizons and Hostinger Website Builder are two completely separate platforms. The instructions below apply strictly to <\/span><b>Hostinger Horizons<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Hostinger Horizons forms separate environments by design: submissions made in <\/span><b>Preview mode<\/b><span style=\"font-weight: 400\"> are saved under <\/span><b>Test data<\/b><span style=\"font-weight: 400\">, while real visitor submissions appear under <\/span><b>Live data<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ul><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">This guide applies to Hostinger Horizons projects using the <b>integrated backend<\/b>. If your project was created before the integrated backend was introduced, it may be using Supabase as an external backend instead. In that case, please refer to the <span><a href=\"https:\/\/www.hostinger.com\/support\/hostinger-horizons-troubleshooting-supabase\/\" target=\"_blank\" rel=\"noopener noreferrer\">Supabase integration guide<\/a><\/span> for the relevant setup and troubleshooting steps.<\/div><h2 id=\"h-troubleshooting-common-contact-form-issues\"><b>Troubleshooting Common Contact Form Issues<\/b><\/h2><h3><b>The contact form is not showing on the website<\/b><\/h3><p><span style=\"font-weight: 400\">If your form is missing from your live page, check the following details:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><b>Publish the website<\/b><span style=\"font-weight: 400\"> &ndash; The form will only appear online after you publish your site. In the Hostinger Horizons editor, click <\/span><b>Publish<\/b><span style=\"font-weight: 400\"> in the top-right corner.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Verify domain connection<\/b><span style=\"font-weight: 400\"> &ndash; Hostinger Horizons does not support A and AAAA records. If you point your domain via external nameservers (like Cloudflare or GoDaddy), you must add a <strong><a href=\"https:\/\/www.hostinger.com\/support\/how-to-point-a-domain-to-hostinger-horizons\/\">CNAME record pointing your domain to Hostinger<\/a><\/strong>.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Clear browser cache<\/b><span style=\"font-weight: 400\"> &ndash; Your browser might load a cached version of your site. Test the page using an incognito or private browsing window.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Check Hostinger Reach embedded forms<\/b><span style=\"font-weight: 400\"> &ndash; If you used <strong><a href=\"https:\/\/www.hostinger.com\/support\/forms-contact-collection-in-hostinger-reach-supported-features-and-integrations\/\">an embedded form instead of a native form<\/a><\/strong>, ensure the form is status <\/span><b>Activated<\/b><span style=\"font-weight: 400\"> inside Hostinger Reach, and confirm you pasted both required code snippets into your prompt.<\/span><\/li>\n<\/ol><h3><b>Form submissions are not appearing<\/b><\/h3><p><span style=\"font-weight: 400\">If submissions seem to be missing, check your data environments:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the Hostinger Horizons editor, click the <\/span><b>Data<\/b><span style=\"font-weight: 400\"> toggle at the top.<br>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-12488\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data1-1024x478.png\" alt=\"\" width=\"1024\" height=\"478\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data1-1024x478.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data1-300x140.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data1-768x358.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data1.png 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open the relevant collection, such as <\/span><b>Contact Submissions<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Switch between the <\/span><b>Test data<\/b><span style=\"font-weight: 400\"> and <\/span><b>Live data<\/b><span style=\"font-weight: 400\"> tabs. Test submissions appear under <\/span><b>Test data<\/b><span style=\"font-weight: 400\">, while real visitor submissions appear under <\/span><b>Live data<\/b><span style=\"font-weight: 400\">.<br>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-12489\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data2-1024x467.png\" alt=\"\" width=\"1024\" height=\"467\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data2-1024x467.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data2-300x137.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data2-768x351.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/data2.png 1435w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br>\n<\/span><\/li>\n<\/ol><h3><b>Email notifications are not arriving<\/b><\/h3><p><span style=\"font-weight: 400\">Hostinger Horizons routes notification emails through its built-in infrastructure. If you do not receive them, walk through these checks:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><b>Verify the prompt configuration<\/b><span style=\"font-weight: 400\"> &ndash; Hostinger Horizons only sends emails if a recipient address was explicitly included when creating the form. If missing, submit a prompt like: <\/span><i><span style=\"font-weight: 400\">&ldquo;Update my contact form to send an email notification to your@email.com whenever a new form is submitted.&rdquo; <\/span><\/i><span style=\"font-weight: 400\">Replace <\/span><span style=\"font-weight: 400\"><code>your@email.com<\/code> with the address where you want to receive notifications. After submitting the prompt, test the form in Preview mode to confirm notifications are working.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Check the spam folder<\/b><span style=\"font-weight: 400\"> &ndash; If found there, mark the message as <\/span><b>Not Spam<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Verify MX records<\/b><span style=\"font-weight: 400\"> &ndash; If you use a custom domain name for your notification email, confirm your mailbox is active and receiving mail. You can use DNS Checker to confirm your MX records point to your correct mail provider.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Configure email authentication records<\/b><span style=\"font-weight: 400\"> &ndash; If notifications consistently land in spam and you use Hostinger Email with external nameservers, you must manually add the required <strong><a href=\"https:\/\/www.hostinger.com\/support\/8650765-set-up-a-domain-for-hostinger-email\/\">SPF, DKIM, and DMARC text records<\/a><\/strong> at your DNS provider.<\/span><\/li>\n<\/ol><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><span style=\"font-weight: 400\">Only one SPF TXT record is allowed per domain. If an SPF record already exists, append <\/span><span style=\"font-weight: 400\">include:_spf.mail.hostinger.com<\/span><span style=\"font-weight: 400\"> to the existing value instead of creating a new record. <\/span><span style=\"font-weight: 400\">Allow up to 24 hours for DNS changes to propagate fully.<\/span><\/div><h3><b>The form shows an error upon submission<\/b><\/h3><p><span style=\"font-weight: 400\">If an error message appears when visitors click submit, follow these technical troubleshooting steps:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><b>Use the Ask to Fix option<\/b><span style=\"font-weight: 400\"> &ndash; If Hostinger Horizons displays an error in the preview pane with an <\/span><b>Ask to Fix<\/b><span style=\"font-weight: 400\"> button, click it to let the AI apply a solution.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Undo recent prompts<\/b><span style=\"font-weight: 400\"> &ndash; Locate the last working version in your chat history, click <\/span><b>Restore<\/b><span style=\"font-weight: 400\">, and confirm. This rolls back the code to a stable state.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Provide technical logs<\/b><span style=\"font-weight: 400\"> &ndash; If the error persists, right-click the preview page, select <\/span><b>Inspect<\/b><span style=\"font-weight: 400\">, and open the <\/span><b>Network<\/b><span style=\"font-weight: 400\"> and <\/span><b>Console<\/b><span style=\"font-weight: 400\"> tabs. Trigger the error again, copy the failed request URL, payload, and response message, and send <strong><a href=\"https:\/\/www.hostinger.com\/support\/10506025-hostinger-horizons-troubleshooting\/\">these details directly to Hostinger Horizons in a new prompt<\/a>.<\/strong><\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Following these verification steps ensures your contact forms function correctly and capture every visitor inquiry seamlessly.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Resolve delivery and visibility issues with your Hostinger Horizons website forms<\/p>\n","protected":false},"author":591,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[293],"tags":[],"class_list":["post-12486","post","type-post","status-publish","format-standard","hentry","category-hostinger-horizons"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/12486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/591"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=12486"}],"version-history":[{"count":6,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/12486\/revisions"}],"predecessor-version":[{"id":12728,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/12486\/revisions\/12728"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=12486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=12486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=12486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}