{"id":1207,"date":"2020-09-22T07:42:09","date_gmt":"2020-09-22T07:42:09","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2020\/09\/22\/4469061-how-to-solve-err_ssl_protocol_error-at-hostinger\/"},"modified":"2026-04-27T11:48:44","modified_gmt":"2026-04-27T11:48:44","slug":"4469061-how-to-solve-err_ssl_protocol_error-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/4469061-how-to-solve-err_ssl_protocol_error-at-hostinger\/","title":{"rendered":"How to solve ERR_SSL_PROTOCOL_ERROR at Hostinger"},"content":{"rendered":"<p>The ERR_SSL_PROTOCOL_ERROR occurs when a browser cannot establish a secure connection with the server, often due to an SSL certificate issue or local configuration. While Hostinger installs a free SSL automatically on web, cloud and agency hosting plans, certain factors like pointing issues, propagation or unpublished status can trigger this error.<\/p><h2 id=\"h-before-you-start\">Before you start<\/h2><p>Ensure the following before proceeding with SSL troubleshooting.<\/p><ul>\n<li data-path-to-node=\"7,0,0\">Your domain must be <a href=\"https:\/\/www.hostinger.com\/support\/1863967-how-to-point-a-domain-to-hostinger\/\">pointed to Hostinger<\/a>.<\/li>\n<li data-path-to-node=\"7,0,0\">You have waited up to 24 hours after a new domain registration or DNS changes for <a href=\"https:\/\/www.hostinger.com\/support\/4146975-what-is-dns-propagation\">propagation<\/a> to complete.<\/li>\n<li data-path-to-node=\"7,0,0\">If using Hostinger Website Builder or Hostinger Horizons, ensure your website is published and updated. Unpublished or draft websites may show SSL errors.\n<ul>\n<li data-path-to-node=\"7,0,0\">For Hostinger Website Builder, refer to this guide: <a href=\"https:\/\/www.hostinger.com\/support\/6475340-hostinger-website-builder-how-to-publish-a-website\/\">How to publish a website<\/a>.<\/li>\n<li data-path-to-node=\"7,0,0\">For Hostinger Horizons, check this article: <a href=\"https:\/\/www.hostinger.com\/support\/10506149-hostinger-horizons-how-to-publish-your-app\/\">How to publish your Hostinger Horizons app<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul><h2 id=\"h-troubleshooting\">Troubleshooting<\/h2><p data-path-to-node=\"9\">After verifying that your website is published, and the domain is pointing and propagated, follow these steps:<\/p><ol>\n<li data-path-to-node=\"10,0,0\"><strong>Use an incognito window<\/strong>. Open your website in a private or incognito browser window to rule out issues caused by local <a href=\"https:\/\/www.hostinger.com\/tutorials\/clear-browser-cache\">browser cache<\/a> or history.<\/li>\n<li><strong>Verify domain pointing<\/strong>. Use a <a href=\"https:\/\/dnschecker.org\/\" target=\"_blank\" rel=\"noopener\">DNS checker tool<\/a> to confirm that your domain points correctly to your website at Hostinger and that the records have fully propagated.<\/li>\n<li><strong>Check SSL validity<\/strong>. Use an <a href=\"https:\/\/www.sslshopper.com\/ssl-checker.html\" target=\"_blank\" rel=\"noopener\">SSL checker tool<\/a> to verify the certificate.\n<ol>\n<li>If you&rsquo;re using a <a href=\"https:\/\/www.hostinger.com\/support\/1583785-how-to-install-a-custom-ssl-in-hostinger\/\">custom SSL<\/a>, get in contact with your SSL vendor for further assistance.<\/li>\n<li>For custom PHP\/HTML and WordPress websites using Lifetime SSL,&nbsp;<a class=\"intercom-content-link\" href=\"\/support\/5733346-how-to-uninstall-an-ssl-certificate\" target=\"_blank\" rel=\"noopener\">uninstall<\/a> the existing certificate and installing a new one.\n<ol>\n<li>This option is not available for websites created using Hostinger Website Builder and Hostinger Horizons.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n<p data-path-to-node=\"10,5,0\"><b data-path-to-node=\"10,5,0\" data-index-in-node=\"0\">Adjust local security settings.<\/b> Temporarily disable your device&rsquo;s antivirus or firewall to ensure these programs are not blocking the secure protocol.<\/p>\n<\/li>\n<\/ol><p data-path-to-node=\"10,5,0\">You can also check this video tutorial for more alternatives:<\/p><div class=\"intercom-h2b-video\">\n<p><iframe title=\"How to Fix ERR_SSL_PROTOCOL_ERROR\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Jv48sQMotrE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting the ERR_SSL_PROTOCOL_ERROR message<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[215],"tags":[],"class_list":["post-1207","post","type-post","status-publish","format-standard","hentry","category-ssl-troubleshooting"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/4469061-how-to-solve-err_ssl_protocol_error-at-hostinger\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/4469061-que-hacer-si-su-sitio-web-muestra-err_ssl_protocol_error-en-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/4469061-que-faire-si-votre-site-web-affiche-err_ssl_protocol_error\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/4469061-apa-yang-harus-dilakukan-jika-website-anda-menampilkan-err_ssl_protocol_error-di-hostinger\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/4469061-ka-daryti-jei-jusu-svetaineje-rodoma-err_ssl_protocol_error-hostinger\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/4469061-o-que-fazer-se-seu-site-esta-com-err_ssl_protocol_error-no-hostinger\/","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/4469061--------\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1207"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1207\/revisions"}],"predecessor-version":[{"id":10037,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1207\/revisions\/10037"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}