{"id":1119,"date":"2021-01-05T09:40:04","date_gmt":"2021-01-05T09:40:04","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2021\/01\/05\/4768099-what-to-do-if-hostinger-emails-are-not-working\/"},"modified":"2026-03-16T12:12:12","modified_gmt":"2026-03-16T12:12:12","slug":"4768099-what-to-do-if-hostinger-emails-are-not-working","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/4768099-what-to-do-if-hostinger-emails-are-not-working\/","title":{"rendered":"What to Do if Hostinger Emails Are Not Working?"},"content":{"rendered":"<p class=\"no-margin\">There could be several reasons for issues with <b>Hostinger Email<\/b>. To start the troubleshooting process, make sure that:<\/p><ol>\n<li>\n<p class=\"no-margin\">Your <b>hosting<\/b> or <b>email hosting plan<\/b> is active<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Your <b>domain <\/b>is <b><a href=\"https:\/\/www.hostinger.com\/domain-checker\" target=\"_blank\" class=\"intercom-content-link\">registered<\/a><\/b> and <b><a href=\"\/support\/4598546-how-to-set-up-my-orders-at-hostinger\" target=\"_blank\" class=\"intercom-content-link\">activated<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">The correct <b><a href=\"\/support\/4407237-where-can-i-find-mx-records\" target=\"_blank\" class=\"intercom-content-link\">Hostinger Email MX records<\/a><\/b><b> <\/b>are added to your domain&rsquo;s DNS zone<\/p>\n<ol>\n<li>\n<p class=\"no-margin\">To ensure proper email deliverability, we also recommend you add <b><a href=\"\/support\/1583673-how-to-manage-spf-records\" target=\"_blank\" class=\"intercom-content-link\">SPF<\/a><\/b> and <b><a href=\"\/support\/4456413-how-to-add-dkim-records-for-hostinger-email\" target=\"_blank\" class=\"intercom-content-link\">DKIM<\/a><\/b> records<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">If your domain is pointed to Hostiner by nameservers, all the required email records are added automatically<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n<p class=\"no-margin\">You have <b><a href=\"\/support\/1583217-how-to-create-and-delete-free-email-accounts-in-hpanel\" target=\"_blank\" class=\"intercom-content-link\">created<\/a><\/b> the <b>email account<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Your <b>email services<\/b> are <b><a href=\"\/support\/4456436-how-to-manage-mail-services-at-hostinger\" target=\"_blank\" class=\"intercom-content-link\">enabled<\/a><\/b><\/p>\n<\/li>\n<\/ol><p class=\"no-margin\"><b>NOTES<\/b><\/p><ul>\n<li>\n<p class=\"no-margin\">After activation, a domain can take <b>up to 24 hours<\/b> to start working<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">After making any changes in your domain&rsquo;s DNS zone (adding, removing, updating DNS records, etc.), give them <b>up to 24 hours<\/b> to <b><a href=\"\/support\/4146975-what-is-dns-propagation\" target=\"_blank\" class=\"intercom-content-link\">propagate<\/a> <\/b>worldwide &#128161;<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Email messages can take <b>up to 15 minutes<\/b> to be delivered<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">\n<\/p><h2 id=\"h_27ddd76e73\">Specific Issues<\/h2><p class=\"no-margin\">If you&rsquo;ve ensured the above-mentioned prerequisites, but your email is still not working, check the table below to learn more about the most common issues, their reasons, and solutions:<\/p><div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\">\n<tbody>\n<tr>\n<td style=\"background-color: #e3e7fa80;width: 245px\">\n<p class=\"intercom-align-center no-margin\"><b>Issue<\/b><\/p>\n<\/td>\n<td style=\"background-color: #e3e7fa80\">\n<p class=\"intercom-align-center no-margin\"><b>Most common reasons and solutions<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 245px\">\n<p class=\"no-margin\"><b>Can&rsquo;t<\/b> <b>send or receive<\/b> emails<\/p>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\"><b><a href=\"\/support\/1583452-i-was-suspended-for-mass-mail\" target=\"_blank\" class=\"intercom-content-link\">Email services are disabled<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a href=\"\/support\/1583442-domain-is-suspended-for-icann-domain-verification\" target=\"_blank\" class=\"intercom-content-link\">Domain<\/a><\/b>\/<b><a href=\"\/support\/4146981-why-is-my-hosting-suspended-or-cancelled\" target=\"_blank\" class=\"intercom-content-link\">hosting<\/a><\/b> is suspended<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">There is ongoing <b><a href=\"https:\/\/statuspage.hostinger.com\/\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">maintenance<\/a><\/b> for email services<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 245px\">\n<p class=\"no-margin\">Can send but<b> can&rsquo;t receive<\/b> emails<\/p>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\"><b><a href=\"\/support\/4407237-where-can-i-find-mx-records\" target=\"_blank\" class=\"intercom-content-link\">MX records<\/a><\/b> of the sender are not correct or pending <b><a href=\"\/support\/4146975-what-is-dns-propagation\" target=\"_blank\" class=\"intercom-content-link\">propagation<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a href=\"\/support\/1583452-i-was-suspended-for-mass-mail\" target=\"_blank\" class=\"intercom-content-link\">Email services are disabled<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Learn more: <b><a href=\"\/support\/1583454-what-to-do-if-you-can-send-but-can-t-receive-emails-with-hostinger-email\" target=\"_blank\" class=\"intercom-content-link\">What to Do if You Can Send but Can&rsquo;t Receive Emails With Hostinger Email<\/a><\/b><\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 245px\">\n<p class=\"no-margin\">The &ldquo;<b>Your message wasn&rsquo;t delivered to (address) because the address couldn&rsquo;t be found or is unable to receive mail<\/b>&rdquo; error<\/p>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\"><b>Mistyped or inexistent receiver&rsquo;s address<\/b>; double-check for typos<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Incorrect MX records on the receiver&rsquo;s domain<\/b>; the receiver needs to fix MX records on their side<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 245px\">\n<p class=\"no-margin\">The <b>email client\/plugin<\/b> doesn&rsquo;t work, but emails work on <b><a href=\"\/support\/1583218-how-can-i-access-my-webmail\" target=\"_blank\" class=\"intercom-content-link\">Webmail<\/a><\/b><\/p>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\">Incorrect setup parameters used on the <b>email client<\/b>; configure them by following <b><a href=\"\/support\/4305847-how-to-set-up-hostinger-email-on-your-devices-and-email-applications\" target=\"_blank\" class=\"intercom-content-link\">this guide<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a href=\"\/support\/1583452-i-was-suspended-for-mass-mail\" target=\"_blank\" class=\"intercom-content-link\">Email services are disabled<\/a><\/b><\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 245px\">\n<p class=\"no-margin\"><b>PHP\/SMTP file<\/b> for sending emails doesn&rsquo;t work<\/p>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\">Double-check the file and make sure the <b><a href=\"https:\/\/www.hostinger.com\/tutorials\/send-emails-using-php-mail\" target=\"_blank\" class=\"intercom-content-link\">parameters<\/a> <\/b>are correct<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 245px\">\n<p class=\"no-margin\">Emails are <b>disappearing<\/b><\/p>\n<\/td>\n<td>\n<ul>\n<li>\n<p class=\"no-margin\">There is an <b><a href=\"\/support\/1583221-how-to-set-up-forwarders-on-hpanel\" target=\"_blank\" class=\"intercom-content-link\">email forwarder<\/a><\/b> active where the option to leave a copy was not selected; <b><a href=\"\/support\/1583221-how-to-set-up-a-forwarder-for-hostinger-email#h_d28fdecb58\" target=\"_blank\" class=\"intercom-content-link\">change the settings of the forwarder<\/a><\/b> to leave a copy on the server<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">There is an email client set up with <b>POP3<\/b>; change the configuration to <b>IMAP <\/b>or make sure to select the option to <b>leave a copy on the server<\/b><\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting Hostinger Email issues<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[185],"tags":[],"class_list":["post-1119","post","type-post","status-publish","format-standard","hentry","category-hostinger-email-troubleshooting"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/4768099-what-to-do-if-hostinger-emails-are-not-working\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/4768099-que-hacer-if-the-emails-of-hostinger-do-not-work\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/4768099-que-faire-si-les-e-mails-de-hostinger-ne-fonctionnent-pas\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/4768099-apa-yang-harus-dilakukan-seandainya-email-hostinger-tidak-dapat-digunakan\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/4768099-ka-daryti-jei-neveikia-hostinger-el-pastas\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/4768099-o-que-fazer-se-os-e-mails-da-hostinger-nao-estiverem-funcionando\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1119"}],"version-history":[{"count":0,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1119\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}