{"id":10774,"date":"2026-05-19T14:47:25","date_gmt":"2026-05-19T14:47:25","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=10774"},"modified":"2026-09-15T04:38:39","modified_gmt":"2026-09-15T04:38:39","slug":"how-to-set-up-a-whatsapp-crm-using-hostinger-ai-builder-agentic-mode","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-set-up-a-whatsapp-crm-using-hostinger-ai-builder-agentic-mode\/","title":{"rendered":"Hostinger AI Builder: How to set up a WhatsApp CRM in agentic mode"},"content":{"rendered":"<p>Connect your <a data-click-id=\"hgr-post-content-link-hostinger-ai-builder\" href=\"https:\/\/hostinger.com\/ai-builder\" target=\"_blank\" rel=\"noopener\">Hostinger AI Builder<\/a> agentic mode CRM project to Twilio to manage WhatsApp customer support tickets efficiently. This guide covers retrieving your sandbox credentials, configuring webhooks, and launching your live, approved WhatsApp sender.<\/p><h3>Before you start<\/h3><ul>\n<li>You must have an active Hostinger AI Builder account and an existing CRM project.<\/li>\n<li>You need a registered Twilio account.<\/li>\n<li>A verified Meta (Facebook) Business Manager account is required if you plan to launch a live WhatsApp sender.<\/li>\n<\/ul><h2 id=\"h-retrieving-twilio-credentials\">Retrieving Twilio credentials<\/h2><ol>\n<li>Log in to your Twilio Console.<\/li>\n<li>Locate the <strong>Account SID<\/strong> and <strong>Auth Token<\/strong> on your dashboard interface. Copy these values to a secure location, as you will add them to your Hostinger AI Builder project later.<img decoding=\"async\" class=\"alignnone wp-image-10787 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1-1024x517.png\" alt=\"\" width=\"1024\" height=\"517\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1-1024x517.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1-300x152.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1-768x388.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1-1536x776.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1.png 1692w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Access the Twilio sandbox by navigating to <strong>Messaging &#10095; Try it out &#10095; Send a WhatsApp message. <\/strong><\/li>\n<li>Follow the instructions on the screen to join the sandbox. The displayed number serves as your testing environment.<\/li>\n<li>Save the gathered <strong>Twilio Account SID<\/strong>, T<strong>wilio Auth Token<\/strong>, and <strong>Twilio WhatsApp<\/strong> sandbox number directly into your Hostinger AI Builder project settings.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-10788 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1-1024x528.png\" alt=\"\" width=\"1024\" height=\"528\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1-1024x528.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1-300x155.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1-768x396.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1-1536x791.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1.png 1712w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<\/ol><div class=\"intercom-interblocks-callout\" style=\"background-color: #b2f2b280;border-color: #a0e4a033\"><span data-path-to-node=\"10,0,0,1\"><span class=\"citation-108\">Sandbox access automatically expires after 72 hours per device<\/span><\/span><span data-path-to-node=\"10,0,0,3\">. <\/span><span data-path-to-node=\"10,1,0,1\"><span class=\"citation-107\">You can rejoin the sandbox at any time by resending the designated join code or scanning the provided QR code<\/span><\/span><span data-path-to-node=\"10,1,0,3\">.<\/span><\/div><h2 id=\"h-configuring-sandbox-webhooks\">Configuring sandbox webhooks<\/h2><ol>\n<li>Open your Hostinger AI Builder workspace and click <strong>Publish<\/strong> in the top-right corner to generate a live URL for your project. Copy your site URL.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-16050\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-19_12-45.png\" alt=\"\" width=\"1907\" height=\"268\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-19_12-45.png 1907w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-19_12-45-300x42.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-19_12-45-1024x144.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-19_12-45-768x108.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-19_12-45-1536x216.png 1536w\" sizes=\"(max-width: 1907px) 100vw, 1907px\" \/><\/li>\n<li>Return to the Twilio Console and navigate to <strong>Messaging &#10095; Try it out &#10095; Sandbox settings<\/strong>.<\/li>\n<li>Locate the <strong>Sandbox Configuration<\/strong> area and enter your customized webhook URLs:\n<ol>\n<li><strong>When a message comes in<\/strong>: https:\/\/&lt;your-domain&gt;\/hcgi\/api\/webhooks\/twilio<\/li>\n<li><strong>Status callback URL:<\/strong> https:\/\/&lt;your-domain&gt;\/hcgi\/api\/webhooks\/twilio\/status<\/li>\n<\/ol>\n<\/li>\n<li>Replace &lt;your-domain&gt; in both URLs with your actual published Hostinger AI Builder site URL, and save the updates.<img decoding=\"async\" class=\"alignnone wp-image-10790 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1-1024x413.png\" alt=\"\" width=\"1024\" height=\"413\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1-1024x413.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1-300x121.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1-768x310.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1-1536x619.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1.png 1885w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Access your Hostinger AI Builder Live Data dashboard to set up an administrative account. Navigate to <strong>Live Data<\/strong>, click + <strong>New Record<\/strong>, enter your administrative details, and log in to your CRM application.<img decoding=\"async\" class=\"alignnone wp-image-10791 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image9-1-1024x779.png\" alt=\"\" width=\"1024\" height=\"779\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image9-1-1024x779.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image9-1-300x228.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image9-1-768x584.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image9-1.png 1170w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br>\n<img decoding=\"async\" class=\"alignnone wp-image-10792 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image11-1-1024x764.png\" alt=\"\" width=\"1024\" height=\"764\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image11-1-1024x764.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image11-1-300x224.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image11-1-768x573.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image11-1.png 1179w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Test the connection by sending a WhatsApp message to your sandbox number from an independent device.<\/li>\n<li>Open your Hostinger AI Builder CRM app to verify that a new support ticket has generated from your test message.<\/li>\n<li>Open the ticket inside the CRM interface and type a reply. The response automatically routes back to the sender via WhatsApp.<img decoding=\"async\" class=\"alignnone wp-image-10793 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image3-1-1024x577.png\" alt=\"\" width=\"1024\" height=\"577\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image3-1-1024x577.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image3-1-300x169.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image3-1-768x433.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image3-1.png 1456w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<\/ol><h2 id=\"h-launching-your-live-whatsapp-sender\">Launching your live WhatsApp sender<\/h2><ol>\n<li>Navigate to <strong>Messaging &#10095; Senders<\/strong> in your Twilio Console and complete the required Business Profile approval process. Twilio will send an email confirmation once the profile is approved.<\/li>\n<li>Open your Hostinger AI Builder project settings and update the following environment variables with your newly approved live number\n<ol>\n<li>TWILIO_WHATSAPP_NUMBER<\/li>\n<li>TWILIO_WHATSAPP_FROM_NUMBER<\/li>\n<\/ol>\n<\/li>\n<li>Open the configuration page for your approved sender within the Twilio Console.<\/li>\n<li>Set the live webhook URLs using your published Hostinger AI Builder URL:\n<ol>\n<li><strong>When a message comes in<\/strong>: https:\/\/&lt;your-domain&gt;\/hcgi\/api\/webhooks\/twilio<\/li>\n<li><strong>Status callback URL:<\/strong> https:\/\/&lt;your-domain&gt;\/hcgi\/api\/webhooks\/twilio\/status<\/li>\n<\/ol>\n<\/li>\n<li>Send a final test message to your live WhatsApp number to verify end-to-end message delivery.<\/li>\n<\/ol><p><span data-path-to-node=\"15,1\"><span class=\"citation-87\">Your WhatsApp CRM communication system is now successfully connected and ready to manage live support conversations directly through Hostinger Hostinger AI Builder<\/span><\/span><span data-path-to-node=\"15,3\">.<\/span><\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">For other ways to connect external services to your project, see <a data-click-id=\"hgr-post-content-link-how-to-use-integrations-in-agentic-mode\" href=\"https:\/\/www.hostinger.com\/support\/11132691-hostinger-ai-builder-agentic-mode-how-to-use-integrations\/\">how to use integrations in agentic mode<\/a>.<\/div><p>Follow along with this step-by-step video guide:<\/p><div class=\"intercom-h2b-video\">\n<p><iframe title=\"Set Up WhatsApp CRM on Hostinger Horizons with Twilio in Minutes\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/GJ95s1SMmOg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Connect your Hostinger AI Builder CRM project with Twilio to manage WhatsApp support tickets.<\/p>\n","protected":false},"author":591,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[293],"tags":[],"class_list":["post-10774","post","type-post","status-publish","format-standard","hentry","category-ai-builder"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/how-to-set-up-a-whatsapp-crm-using-hostinger-ai-builder-agentic-mode","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/10774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/591"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=10774"}],"version-history":[{"count":11,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/10774\/revisions"}],"predecessor-version":[{"id":18150,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/10774\/revisions\/18150"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=10774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=10774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=10774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}