- \n
- You must have an active Hostinger Horizons account and an existing CRM project.<\/li>\n
- You need a registered Twilio account.<\/li>\n
- A verified Meta (Facebook) Business Manager account is required if you plan to launch a live WhatsApp sender.<\/li>\n<\/ul>
Retrieving Twilio credentials<\/h3>
- \n
- Log in to your Twilio Console.<\/li>\n
- Locate the Account SID<\/strong> and Auth Token<\/strong> on your dashboard interface. Copy these values to a secure location, as you will add them to your Horizons project later.
![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image6-1-1024x517.png\")
<\/li>\n- Access the Twilio sandbox by navigating to Messaging ❯ Try it out ❯ Send a WhatsApp message. <\/strong><\/li>\n
- Follow the instructions on the screen to join the sandbox. The displayed number serves as your testing environment.<\/li>\n
- Save the gathered Twilio Account SID<\/strong>, Twilio Auth Token<\/strong>, and Twilio WhatsApp<\/strong> sandbox number directly into your Horizons project settings.
\n![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image15-1-1024x528.png\")
<\/li>\n<\/ol>Sandbox access automatically expires after 72 hours per device<\/span><\/span>. <\/span>You can rejoin the sandbox at any time by resending the designated join code or scanning the provided QR code<\/span><\/span>.<\/span><\/div>Configuring sandbox webhooks<\/h3>
- \n
- Open your Horizons workspace and click Publish<\/strong> in the top-right corner to generate a live URL for your project. Copy your site URL.
\n![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image17-1-1024x531.png\")
<\/li>\n- Return to the Twilio Console and navigate to Messaging ❯ Try it out ❯ Sandbox settings<\/strong>.<\/li>\n
- Locate the Sandbox Configuration<\/strong> area and enter your customized webhook URLs:\n
- \n
- When a message comes in<\/strong>: https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio<\/li>\n
- Status callback URL:<\/strong> https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio\/status<\/li>\n<\/ol>\n<\/li>\n
- Replace <your-domain> in both URLs with your actual published Horizons site URL, and save the updates.
![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image14-1-1024x413.png\")
<\/li>\n- Access your Horizons Live Data dashboard to set up an administrative account. Navigate to Live Data<\/strong>, click + New Record<\/strong>, enter your administrative details, and log in to your CRM application.
![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image9-1-1024x779.png\")
\n![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image11-1-1024x764.png\")
<\/li>\n- Test the connection by sending a WhatsApp message to your sandbox number from an independent device.<\/li>\n
- Open your Horizons CRM app to verify that a new support ticket has generated from your test message.<\/li>\n
- Open the ticket inside the CRM interface and type a reply. The response automatically routes back to the sender via WhatsApp.
![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/image3-1-1024x577.png\")
<\/li>\n<\/ol>Launching your live WhatsApp sender<\/h3>
- \n
- Navigate to Messaging ❯ Senders<\/strong> in your Twilio Console and complete the required Business Profile approval process. Twilio will send an email confirmation once the profile is approved.<\/li>\n
- Open your Horizons project settings and update the following environment variables with your newly approved live number\n
- \n
- TWILIO_WHATSAPP_NUMBER<\/li>\n
- TWILIO_WHATSAPP_FROM_NUMBER<\/li>\n<\/ol>\n<\/li>\n
- Open the configuration page for your approved sender within the Twilio Console.<\/li>\n
- Set the live webhook URLs using your published Horizons URL:\n
- \n
- When a message comes in<\/strong>: https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio<\/li>\n
- Status callback URL:<\/strong> https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio\/status<\/li>\n<\/ol>\n<\/li>\n
- Send a final test message to your live WhatsApp number to verify end-to-end message delivery.<\/li>\n<\/ol>
Your WhatsApp CRM communication system is now successfully connected and ready to manage live support conversations directly through Hostinger Horizons<\/span><\/span>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"
Connect your Hostinger Horizons project with Twilio to manage WhatsApp customer support tickets efficiently<\/p>\n","protected":false},"author":591,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[293],"tags":[],"class_list":["post-10774","post","type-post","status-publish","format-standard","hentry","category-hostinger-horizons"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/how-to-set-up-a-whatsapp-crm-using-hostinger-horizons","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/10774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/591"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=10774"}],"version-history":[{"count":5,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/10774\/revisions"}],"predecessor-version":[{"id":10794,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/10774\/revisions\/10794"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=10774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=10774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=10774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Status callback URL:<\/strong> https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio\/status<\/li>\n<\/ol>\n<\/li>\n
- When a message comes in<\/strong>: https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio<\/li>\n
- Open your Horizons project settings and update the following environment variables with your newly approved live number\n
- Status callback URL:<\/strong> https:\/\/<your-domain>\/hcgi\/api\/webhooks\/twilio\/status<\/li>\n<\/ol>\n<\/li>\n
- Return to the Twilio Console and navigate to Messaging ❯ Try it out ❯ Sandbox settings<\/strong>.<\/li>\n
- Access the Twilio sandbox by navigating to Messaging ❯ Try it out ❯ Send a WhatsApp message. <\/strong><\/li>\n