{"id":461,"date":"2021-11-05T11:58:42","date_gmt":"2021-11-05T11:58:42","guid":{"rendered":"https:\/\/blog.hostinger.io\/id\/support\/2021\/11\/05\/3958999-bagaimana-cara-meminta-pengembalian-uang-di-hostinger\/"},"modified":"2025-08-26T20:11:37","modified_gmt":"2025-08-26T20:11:37","slug":"3958999-bagaimana-cara-meminta-pengembalian-uang-di-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/id\/support\/3958999-bagaimana-cara-meminta-pengembalian-uang-di-hostinger\/","title":{"rendered":"Bagaimana Cara Meminta Pengembalian Uang di Hostinger?"},"content":{"rendered":"<p class=\"no-margin\">Jika Anda merasa kurang puas dengan layanan Hostinger, silakan beri tahu kami agar kami dapat segera mengembalikan uang Anda.<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">Sebelum memulai proses pengembalian dana, sebaiknya download semua data akun Anda terlebih dahulu. Setelah Anda mengirimkan permintaan pengembalian uang, <b>layanan Anda akan dibatalkan.<\/b> Semua <b>file, database, dan email akan dihapus secara permanen.<\/b> Anda bisa ikuti panduan download data akun di artikel berikut ini: <\/p><ul>\n<li>\n<p class=\"no-margin\"><b><a href=\"\/id\/support\/5981435-cara-download-backup-di-hostinger\" target=\"_blank\" class=\"intercom-content-link\">Cara download file backup dan database<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a href=\"https:\/\/www.hostinger.com\/tutorials\/how-to-backup-your-emails\" target=\"_blank\" class=\"intercom-content-link\">Cara membuat backup email dengan layanan email<\/a><\/b> (dalam bahasa Inggris)<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">Pastikan semua informasi dan data website sudah di-download dan disimpan di perangkat lokal Anda sebelum mengajukan pengembalian dana.<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">Untuk mengajukan pengembalian uang secara otomatis, buka halaman<b> <a href=\"https:\/\/hpanel.hostinger.com\/paid-invoices\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">Tagihan Lunas<\/a><\/b> dan <b>pilih invoice layanan<\/b> yang akan di-refund: <\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/id\/support\/wp-content\/uploads\/sites\/57\/2021\/11\/49439835-89b9-49ab-864a-51c40671db13.jpg\"><\/div><p class=\"no-margin\">Anda juga dapat <b>klik panah ke bawah<\/b> untuk melihat <b>detail invoice.<\/b> Jika layanan <b>memiliki jaminan 30 hari uang kembali<\/b> dan <b>fitur perpanjangan otomatis aktif<\/b>, Anda dapat <b><a href=\"\/id\/support\/1583234-bagaimana-cara-menonaktifkan-perpanjangan-otomatis\" target=\"_blank\" class=\"intercom-content-link\">menonaktifkan perpanjangan otomatis<\/a> <\/b>atau melanjutkan pengembalian dana dengan klik tombol <b>Refund.<\/b><\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\"><b>CATATAN<\/b><\/p><ul>\n<li>\n<p class=\"no-margin\">Jika layanan yang akan di-refund tidak muncul dalam daftar, buat <b><a href=\"#h_472c1f91e9\" target=\"_blank\" class=\"intercom-content-link\">pengajuan pengembalian uang secara manual.<\/a><\/b><\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">Selanjutnya, Anda akan melihat daftar layanan yang ada di satu invoice. <b>Pilih layanan<\/b> yang ingin di-refund dan klik <b>Lanjutkan:<\/b><\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/id\/support\/wp-content\/uploads\/sites\/57\/2021\/11\/f2b99a19-d1a7-45e5-8ad9-9839afa2bd23.jpg\"><\/div><p class=\"no-margin\">Layar akan menampilkan informasi layanan yang akan Anda refund. Jika sudah yakin, <b>beri tanda centang<\/b> dan klik <b>Lanjutkan:<\/b> <\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/id\/support\/wp-content\/uploads\/sites\/57\/2021\/11\/bbec2620-ff69-40ba-8f5c-8778c2d5742b.jpg\"><\/div><p class=\"no-margin\">Selanjutnya, pilih alasan refund Anda dan klik <b>Kirim<\/b>. Lihat kembali ringkasan pengembalian dana, klik <b>Ajukan refund<\/b> dan konfirmasi.<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">Selesai! Pengajuan pengembalian dana Anda berhasil terdaftar. Anda akan menerima email konfirmasi dari Hostinger. Anda juga dapat melihat prosesnya melalui menu <b><a href=\"https:\/\/hpanel.hostinger.com\/billing\/\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">Tagihan<\/a> &rarr; Riwayat Pembayaran:<\/b><\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/id\/support\/wp-content\/uploads\/sites\/57\/2021\/11\/344a99f9-412e-404d-a057-082f664b82c5.jpg\"><\/div><h1 id=\"h_472c1f91e9\">Cara manual untuk mengajukan pengembalian uang <\/h1><p class=\"no-margin\">Jika opsi refund otomatis belum tersedia di panel Anda, <b>hubungi tim <a href=\"https:\/\/support.hostinger.co.id\/id\/articles\/4535070-bagaimana-cara-menghubungi-cs-melalui-live-chat\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">Customer Success<\/a><\/b>. Kami siap membantu Anda &#128522;<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\"><b>CATATAN<\/b><\/p><ul>\n<li>\n<p class=\"no-margin\">Pengajuan pengembalian dana <b>tidak dapat dibatalkan.<\/b> Semua file, database, email, dan konfigurasi apa pun<b> akan terhapus.<\/b> Jika Anda berubah pikiran setelah mengajukan pengembalian dana, Anda dapat membeli layanan baru dan restore data dari file backup yang sudah di-download.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Website yang dibuat dengan <b>Website Builder<\/b> tidak dapat di-download.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Untuk memastikan layanan yang Anda pilih dapat dikembalikan uangnya, silakan baca <b><a href=\"https:\/\/www.hostinger.co.id\/refund-policy\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">Kebijakan Pengembalian Uang<\/a><\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Pengembalian uang tidak berlaku untuk produk atau layanan yang dibeli dengan <b>mata uang kripto, token, <\/b>atau<b> aset digital.<\/b><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Meminta pengembalian uang untuk order hosting yang dilengkapi jaminan 30 hari uang kembali<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[200],"tags":[],"class_list":["post-461","post","type-post","status-publish","format-standard","hentry","category-pengembalian-uang"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/3958999-how-to-get-a-refund-at-hostinger\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/3958999-como-solicitar-un-reembolso-en-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/3958999-comment-demander-un-remboursement-a-hostinger\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/3958999-bagaimana-cara-meminta-pengembalian-uang-di-hostinger\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/3958999-kaip-susigrazinti-pinigus-uz-hostinger-paslaugas\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/3958999-como-solicitar-um-reembolso-da-hostinger\/","default":0},{"locale":"uk-UA","link":"https:\/\/www.hostinger.com\/ua\/support\/3958999------h\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/posts\/461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":1,"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/posts\/461\/revisions"}],"predecessor-version":[{"id":2802,"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/posts\/461\/revisions\/2802"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/media?parent=461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/categories?post=461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/id\/support\/wp-json\/wp\/v2\/tags?post=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}