{"id":27275,"date":"2022-05-09T17:26:22","date_gmt":"2022-05-09T20:26:22","guid":{"rendered":"\/tutoriais\/?p=27275"},"modified":"2025-11-03T16:08:02","modified_gmt":"2025-11-03T19:08:02","slug":"err_name_not_resolved","status":"publish","type":"post","link":"\/br\/tutoriais\/err_name_not_resolved\/","title":{"rendered":"Como resolver o erro ERR_NAME_NOT_RESOLVED em 6 etapas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">O&nbsp;erro ERR_NAME_NOT_RESOLVED&nbsp;&eacute; um problema comum do sistema de nomes de dom&iacute;nio (DNS) que impede o navegador de acessar um site. Ele ocorre quando <strong>o computador n&atilde;o consegue encontrar o endere&ccedil;o IP correspondente ao nome de dom&iacute;nio digitado<\/strong>.<\/p><p class=\"wp-block-paragraph\">Para corrigir o erro, siga estas seis solu&ccedil;&otilde;es comprovadas &mdash; elas v&atilde;o desde limpar o cache DNS at&eacute; ajustar as configura&ccedil;&otilde;es de DNSSEC:<\/p><ul class=\"wp-block-list\">\n<li><strong>Limpe o cache DNS.<\/strong>&nbsp;Remova informa&ccedil;&otilde;es de IP desatualizadas do sistema operacional.<\/li>\n\n\n\n<li><strong>Atualize as configura&ccedil;&otilde;es do navegador.<\/strong>&nbsp;Limpe o cache interno e revise as configura&ccedil;&otilde;es de rede.<\/li>\n\n\n\n<li><strong>Mude a conex&atilde;o de internet.<\/strong>&nbsp;Teste outra rede ou roteador para descartar falhas locais.<\/li>\n\n\n\n<li><strong>Redefina o firewall e os servidores DNS.<\/strong>&nbsp;Corrija poss&iacute;veis bloqueios do antiv&iacute;rus e altere para um DNS p&uacute;blico.<\/li>\n\n\n\n<li><strong>Edite o arquivo hosts.<\/strong>&nbsp;Corrija substitui&ccedil;&otilde;es manuais de endere&ccedil;os IP no seu computador.<\/li>\n\n\n\n<li><strong>Desative o DNSSEC.<\/strong>&nbsp;Etapa final para propriet&aacute;rios de sites resolverem falhas de autentica&ccedil;&atilde;o de dom&iacute;nio.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">As causas mais comuns do&nbsp;erro ERR_NAME_NOT_RESOLVED&nbsp;incluem:<\/p><ul class=\"wp-block-list\">\n<li><strong>Cache DNS desatualizado<\/strong> no dispositivo ou no navegador.<\/li>\n\n\n\n<li><strong>Conex&atilde;o de internet<\/strong> inst&aacute;vel ou falhas no roteador.<\/li>\n\n\n\n<li>Bloqueios causados por <strong>firewall<\/strong> ou <strong>antiv&iacute;rus<\/strong>.<\/li>\n\n\n\n<li><strong>Servidores DNS<\/strong> do provedor com baixa confiabilidade.<\/li>\n\n\n\n<li>Configura&ccedil;&atilde;o incorreta no <strong>arquivo&nbsp;hosts<\/strong>&nbsp;do sistema.<\/li>\n\n\n\n<li>Problemas com o <strong>DNSSEC<\/strong> do dom&iacute;nio, especialmente ap&oacute;s uma migra&ccedil;&atilde;o.<\/li>\n<\/ul><p>\n\n\n\n\n\n\n<\/p><h2 class=\"wp-block-heading\" id=\"h-como-corrigir-o-erro-err-name-not-resolved\">Como corrigir o erro ERR_NAME_NOT_RESOLVED<\/h2><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a7471448e052\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a7471448e052\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1081\" height=\"548\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/err-name-not-resolved-1.png\/w=1024,h=1024,fit=scale-down\" alt=\"exemplo do erro err_name_not_resolved no google chrome\" class=\"wp-image-51364\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/err-name-not-resolved-1.png\/w=1081,fit=scale-down 1081w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/err-name-not-resolved-1.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/err-name-not-resolved-1.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/err-name-not-resolved-1.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/err-name-not-resolved-1.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1081px) 100vw, 1081px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">O erro&nbsp;ERR_NAME_NOT_RESOLVED&nbsp;pode ter diferentes causas &mdash; desde um simples problema de cache at&eacute; configura&ccedil;&otilde;es de rede incorretas.<\/p><p class=\"wp-block-paragraph\">Para resolver, comece pelas solu&ccedil;&otilde;es mais r&aacute;pidas, como <strong>limpar o cache DNS<\/strong>, e avance para as op&ccedil;&otilde;es mais t&eacute;cnicas, como <strong>editar o arquivo&nbsp;hosts<\/strong>&nbsp;ou <strong>desativar o DNSSEC<\/strong>.<\/p><p class=\"wp-block-paragraph\">Siga as etapas abaixo para identificar a causa do problema e restabelecer o acesso ao site:<\/p><h3 class=\"wp-block-heading\" id=\"h-1-limpe-o-cache-dns-do-seu-dispositivo\">1. Limpe o cache DNS do seu dispositivo<\/h3><p class=\"wp-block-paragraph\">O primeiro passo &eacute; limpar o cache DNS do dispositivo. Essa a&ccedil;&atilde;o remove dados de endere&ccedil;os IP antigos que podem causar o erro&nbsp;ERR_NAME_NOT_RESOLVED, for&ccedil;ando o sistema a buscar novamente as informa&ccedil;&otilde;es atualizadas do dom&iacute;nio.<\/p><p class=\"wp-block-paragraph\">Entradas desatualizadas s&atilde;o uma das causas mais comuns desse tipo de erro, principalmente se o dom&iacute;nio foi migrado recentemente para outro provedor de hospedagem.<\/p><p class=\"wp-block-paragraph\">O processo de limpeza do cache varia conforme o sistema operacional &mdash; Windows, macOS ou Linux. Para seguir o passo a passo completo, confira nosso <a href=\"\/br\/tutoriais\/flush-dns\/\">tutorial sobre como limpar o cache DNS<\/a>.<\/p><p class=\"wp-block-paragraph\">Depois de limpar o cache, tente acessar o site novamente. Se o erro continuar aparecendo, avance para a pr&oacute;xima etapa: <strong>limpar o cache interno do navegador<\/strong>, que tamb&eacute;m armazena seus pr&oacute;prios registros DNS.<\/p><h3 class=\"wp-block-heading\" id=\"h-2-limpe-o-cache-e-as-configuracoes-do-navegador\">2. Limpe o cache e as configura&ccedil;&otilde;es do navegador<\/h3><p class=\"wp-block-paragraph\">Navegadores como o Google Chrome mant&ecirc;m um cache DNS interno para acelerar o carregamento das p&aacute;ginas. Por&eacute;m, quando esse cache fica desatualizado, ele pode gerar o erro&nbsp;ERR_NAME_NOT_RESOLVED. Por isso, &eacute; importante limp&aacute;-lo periodicamente.<\/p><p class=\"wp-block-paragraph\">No Chrome, voc&ecirc; precisa realizar duas a&ccedil;&otilde;es: limpar o host cache e desativar o pr&eacute;-carregamento de p&aacute;ginas.<\/p><p class=\"wp-block-paragraph\"><strong>Limpando o host cache<\/strong><\/p><p class=\"wp-block-paragraph\">Essa a&ccedil;&atilde;o for&ccedil;a o Chrome a buscar o novo endere&ccedil;o IP do site em vez de usar um registro antigo.<\/p><ol class=\"wp-block-list\">\n<li>Digite <strong>chrome:\/\/net-internals\/#dns<\/strong> na barra de endere&ccedil;os e pressione <strong>Enter<\/strong>.<\/li>\n\n\n\n<li>Clique em&nbsp;<strong>Clear host cache<\/strong>. A limpeza &eacute; feita imediatamente e n&atilde;o exibe mensagem de confirma&ccedil;&atilde;o.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a7471448f07f\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a7471448f07f\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"382\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-dns-lookup-clear-host-cache-highlighted.png\/w=1024,h=1024,fit=scale-down\" alt=\"op&ccedil;&atilde;o de clear host cache no chrome\" class=\"wp-image-51363\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-dns-lookup-clear-host-cache-highlighted.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-dns-lookup-clear-host-cache-highlighted.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-dns-lookup-clear-host-cache-highlighted.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-dns-lookup-clear-host-cache-highlighted.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\"><strong>Desativando o pr&eacute;-carregamento de p&aacute;ginas<\/strong><\/p><p class=\"wp-block-paragraph\">O recurso de pr&eacute;-carregamento do Chrome pode reutilizar informa&ccedil;&otilde;es DNS antigas e causar o erro. Desativ&aacute;-lo garante que cada acesso use dados atualizados.<\/p><ol class=\"wp-block-list\">\n<li>Abra as&nbsp;<strong>Configura&ccedil;&otilde;es<\/strong>&nbsp;do Chrome pelo menu de tr&ecirc;s pontos no canto superior direito.<\/li>\n\n\n\n<li>No menu lateral, selecione&nbsp;<strong>Desempenho (Performance)<\/strong>.<\/li>\n\n\n\n<li>Localize a op&ccedil;&atilde;o&nbsp;<strong>Pr&eacute;-carregar p&aacute;ginas (Preload pages)<\/strong>&nbsp;e altere o bot&atilde;o para&nbsp;<strong>Desativado<\/strong>.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a7471448fccf\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a7471448fccf\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"195\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-preload-pages-toggle-highlighted.png\/w=1024,h=1024,fit=scale-down\" alt=\"desativar op&ccedil;&atilde;o de pr&eacute;-carregamento de p&aacute;ginas no chrome\" class=\"wp-image-51366\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-preload-pages-toggle-highlighted.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-preload-pages-toggle-highlighted.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-preload-pages-toggle-highlighted.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/chrome-preload-pages-toggle-highlighted.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">Ap&oacute;s concluir as duas etapas, reinicie o Chrome e tente acessar o site novamente. Se o erro ERR_NAME_NOT_RESOLVED ainda aparecer, o problema pode estar na sua rede atual &mdash; teste acessar o site usando outra conex&atilde;o de internet.<\/p><h3 class=\"wp-block-heading\" id=\"h-3-teste-usando-uma-conexao-de-internet-diferente\">3. Teste usando uma conex&atilde;o de internet diferente<\/h3><p class=\"wp-block-paragraph\">Se limpar o cache do sistema e do navegador n&atilde;o resolveu, o problema pode estar no DNS do roteador ou em uma configura&ccedil;&atilde;o incorreta da rede. Por isso, &eacute; importante confirmar se a conex&atilde;o de internet &eacute; a causa do erro&nbsp;ERR_NAME_NOT_RESOLVED.<\/p><p class=\"wp-block-paragraph\">A forma mais simples de testar &eacute; trocar de rede:<\/p><ol class=\"wp-block-list\">\n<li>Conecte o computador a um ponto de acesso m&oacute;vel (hotspot).<\/li>\n\n\n\n<li>Tente acessar o site que estava exibindo o erro.<\/li>\n<\/ol><p class=\"wp-block-paragraph\">Se o site abrir normalmente com o hotspot, o problema est&aacute; na sua conex&atilde;o principal. Nesse caso, reinicie o roteador para limpar o cache e restabelecer a conex&atilde;o:<\/p><ol class=\"wp-block-list\">\n<li>Desconecte o cabo de energia do roteador.<\/li>\n\n\n\n<li>Aguarde pelo menos <strong>30 segundos<\/strong> para que ele desligue completamente.<\/li>\n\n\n\n<li>Conecte o cabo novamente e espere at&eacute; que a luz de conex&atilde;o &agrave; internet fique est&aacute;vel (geralmente verde ou azul).<\/li>\n<\/ol><p class=\"wp-block-paragraph\">Reiniciar o roteador resolve a maioria dos problemas de rede local, mas se o erro&nbsp;continuar aparecendo, &eacute; prov&aacute;vel que os servidores DNS do seu provedor estejam com falhas. A pr&oacute;xima etapa &eacute; parar de us&aacute;-los e mudar para uma alternativa p&uacute;blica.<\/p><h3 class=\"wp-block-heading\">4. Redefina o firewall e os servidores DNS<\/h3><p class=\"wp-block-paragraph\">Se nenhuma das etapas anteriores funcionou, o erro&nbsp;ERR_NAME_NOT_RESOLVED&nbsp;pode estar sendo causado por um firewall mal configurado ou por servidores DNS inst&aacute;veis do seu provedor de internet. Vamos tratar cada caso separadamente.<\/p><h4 class=\"wp-block-heading\" id=\"h-redefinindo-o-firewall\">Redefinindo o firewall<\/h4><p class=\"wp-block-paragraph\">O firewall &eacute; essencial para a seguran&ccedil;a do sistema, mas &agrave;s vezes pode bloquear conex&otilde;es leg&iacute;timas por engano. Restaurar as configura&ccedil;&otilde;es padr&atilde;o costuma resolver o problema rapidamente.<\/p><p class=\"wp-block-paragraph\">No Windows:<\/p><ol class=\"wp-block-list\">\n<li>Abra o menu Iniciar e pesquise por&nbsp;<strong>Seguran&ccedil;a do Windows<\/strong>.<\/li>\n\n\n\n<li>No menu lateral, selecione&nbsp;<strong>Firewall e prote&ccedil;&atilde;o de rede<\/strong>.<\/li>\n\n\n\n<li>Clique em&nbsp;<strong>Restaurar firewalls para o padr&atilde;o<\/strong>&nbsp;e confirme a a&ccedil;&atilde;o.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a74714490db8\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a74714490db8\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1202\" height=\"902\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/windows-firewall-network-protection-restore-firewalls-to-default-highlighted.png\/w=1024,h=1024,fit=scale-down\" alt=\"restaurando firewall do windows ao padr&atilde;o\" class=\"wp-image-51365\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/windows-firewall-network-protection-restore-firewalls-to-default-highlighted.png\/w=1202,fit=scale-down 1202w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/windows-firewall-network-protection-restore-firewalls-to-default-highlighted.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/windows-firewall-network-protection-restore-firewalls-to-default-highlighted.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/windows-firewall-network-protection-restore-firewalls-to-default-highlighted.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/windows-firewall-network-protection-restore-firewalls-to-default-highlighted.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1202px) 100vw, 1202px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">No macOS:<\/p><ol class=\"wp-block-list\">\n<li>V&aacute; em&nbsp;<strong>Ajustes do Sistema &rarr; Rede &rarr; Firewall<\/strong>.<\/li>\n\n\n\n<li>Se o firewall estiver ativado, clique no bot&atilde;o&nbsp;<strong>Op&ccedil;&otilde;es<\/strong>. Revise a lista de aplicativos e remova, com o bot&atilde;o&nbsp;<strong>&ndash;<\/strong>, qualquer regra que bloqueie o navegador ou o acesso &agrave; internet.<\/li>\n\n\n\n<li>Como alternativa, voc&ecirc; pode desativar o firewall temporariamente apenas para testar. Se o site carregar ap&oacute;s desativ&aacute;-lo, o problema est&aacute; nas regras do firewall, e ser&aacute; preciso ajust&aacute;-las.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a7471449359f\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a7471449359f\" class=\"aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"392\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2018\/04\/system-settings-network-firewall.png\/public\" alt=\"Janela de configura&ccedil;&otilde;es do macOS com a op&ccedil;&atilde;o de firewall selecionada.\" class=\"wp-image-51311\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2018\/04\/system-settings-network-firewall.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2018\/04\/system-settings-network-firewall.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2018\/04\/system-settings-network-firewall.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2018\/04\/system-settings-network-firewall.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><h4 class=\"wp-block-heading\" id=\"h-alterando-o-servidor-dns\">Alterando o servidor DNS<\/h4><p class=\"wp-block-paragraph\">Os servidores DNS padr&atilde;o do provedor de internet podem ser lentos ou apresentar falhas. Mudar para um servi&ccedil;o p&uacute;blico e gratuito, como&nbsp;Google DNS&nbsp;ou&nbsp;Cloudflare, costuma resolver erros desse tipo, incluindo o&nbsp;<a href=\"\/br\/tutoriais\/servidor-dns-nao-esta-respondendo\/\">DNS server not responding<\/a>.<\/p><p class=\"wp-block-paragraph\">Aqui est&atilde;o alguns dos DNS p&uacute;blicos mais usados:<\/p><figure tabindex=\"0\" class=\"wp-block-table\"><table><tbody><tr><td>Provedor<\/td><td>Endere&ccedil;o IPv4<\/td><td>Endere&ccedil;o IPv6<\/td><\/tr><tr><td>Google<\/td><td><strong>8.8.8.8<\/strong> e <strong>8.8.4.4<\/strong><\/td><td><strong>2001:4860:4860::8888<\/strong> e <strong>2001:4860:4860::8844<\/strong><\/td><\/tr><tr><td>Cloudflare<\/td><td><strong>1.1.1.1<\/strong> e <strong>1.0.0.1<\/strong><\/td><td><strong>2606:4700:4700::1111<\/strong> e <strong>2606:4700:4700::1001<\/strong><\/td><\/tr><\/tbody><\/table><\/figure><p class=\"wp-block-paragraph\">No Windows:<\/p><ol class=\"wp-block-list\">\n<li>V&aacute; em&nbsp;<strong>Painel de Controle &rarr; Rede e Internet &rarr; Central de Rede e Compartilhamento<\/strong>.<\/li>\n\n\n\n<li>Clique em&nbsp;<strong>Alterar as configura&ccedil;&otilde;es do adaptador<\/strong>.<\/li>\n\n\n\n<li>Clique com o bot&atilde;o direito na conex&atilde;o ativa (Wi-Fi ou Ethernet) e selecione&nbsp;<strong>Propriedades<\/strong>.<\/li>\n\n\n\n<li>Selecione&nbsp;<strong>Protocolo IP Vers&atilde;o 4 (TCP\/IPv4)<\/strong>&nbsp;e clique em&nbsp;<strong>Propriedades<\/strong>.<\/li>\n\n\n\n<li>Marque&nbsp;<strong>Usar os seguintes endere&ccedil;os de servidor DNS<\/strong>&nbsp;e insira os endere&ccedil;os desejados. Clique em&nbsp;<strong>OK<\/strong>&nbsp;para salvar.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a7471449442d\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a7471449442d\" class=\"aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"400\" height=\"455\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2023\/12\/8-editar-ipv4.png\/public\" alt=\"editando dns no painel de controle\" class=\"wp-image-41691\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2023\/12\/8-editar-ipv4.png\/w=400,fit=scale-down 400w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2023\/12\/8-editar-ipv4.png\/w=264,fit=scale-down 264w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2023\/12\/8-editar-ipv4.png\/w=132,fit=scale-down 132w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">No macOS:<\/p><ol class=\"wp-block-list\">\n<li>V&aacute; em&nbsp;<strong>Ajustes do Sistema &rarr; Rede<\/strong>.<\/li>\n\n\n\n<li>Selecione a conex&atilde;o ativa e clique em&nbsp;<strong>Detalhes&hellip;<\/strong>.<\/li>\n\n\n\n<li>V&aacute; at&eacute; a aba&nbsp;<strong>DNS<\/strong>.<\/li>\n\n\n\n<li>Clique no bot&atilde;o&nbsp;<strong>+<\/strong>&nbsp;e adicione os novos endere&ccedil;os.<\/li>\n\n\n\n<li>Clique em&nbsp;<strong>OK<\/strong>&nbsp;para aplicar as altera&ccedil;&otilde;es.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a7471449558b\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a7471449558b\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1312\" height=\"822\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/02\/macos-wi-fi-dns-selected.png\/w=1024,h=1024,fit=scale-down\" alt=\"editando dns no macOS\" class=\"wp-image-50745\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/02\/macos-wi-fi-dns-selected.png\/w=1312,fit=scale-down 1312w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/02\/macos-wi-fi-dns-selected.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/02\/macos-wi-fi-dns-selected.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/02\/macos-wi-fi-dns-selected.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/02\/macos-wi-fi-dns-selected.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">Depois de redefinir o firewall e trocar os servidores DNS, voc&ecirc; j&aacute; ter&aacute; eliminado as principais causas do erro. Se o problema continuar, resta verificar o&nbsp;<strong>arquivo hosts<\/strong>&nbsp;do computador &mdash; ele pode conter configura&ccedil;&otilde;es incorretas que substituem todas as demais defini&ccedil;&otilde;es de rede.<\/p><h3 class=\"wp-block-heading\" id=\"h-5-verifique-e-edite-o-arquivo-hosts\">5. Verifique e edite o arquivo hosts<\/h3><p class=\"wp-block-paragraph\">O <strong>arquivo hosts<\/strong> &eacute; um arquivo local que pode ser editado manualmente para associar nomes de dom&iacute;nio a endere&ccedil;os IP espec&iacute;ficos.<\/p><p class=\"wp-block-paragraph\">Essas regras t&ecirc;m prioridade sobre as configura&ccedil;&otilde;es do servidor DNS &mdash; por isso, uma entrada incorreta pode redirecionar o dom&iacute;nio para o IP errado e causar o erro ERR_NAME_NOT_RESOLVED.<\/p><p class=\"wp-block-paragraph\">O processo envolve duas etapas: <strong>encontrar o IP correto do site<\/strong> e <strong>verificar o arquivo hosts em busca de erros<\/strong>.<\/p><p class=\"wp-block-paragraph\"><strong>Encontrando o endere&ccedil;o IP correto do site<\/strong><\/p><p class=\"wp-block-paragraph\">Primeiro, descubra o IP real do dom&iacute;nio que deseja acessar. Isso pode ser feito usando o comando <strong>ping<\/strong>.<\/p><ol class=\"wp-block-list\">\n<li>Abra o&nbsp;<strong>Prompt de Comando<\/strong>&nbsp;(Windows) ou o&nbsp;<strong>Terminal<\/strong>&nbsp;(macOS\/Linux).<\/li>\n\n\n\n<li>Digite o comando abaixo, substituindo <strong>dominio.tld<\/strong> pelo dom&iacute;nio em quest&atilde;o, e pressione Enter:<\/li>\n<\/ol><pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">ping dominio.tld<\/pre><ol start=\"3\" class=\"wp-block-list\">\n<li>Anote o endere&ccedil;o IP que aparecer &mdash; por exemplo, <strong>104.26.10.230<\/strong>. Esse &eacute; o IP correto.<\/li>\n<\/ol><p class=\"wp-block-paragraph\"><strong>Verificando o arquivo hosts<\/strong><\/p><p class=\"wp-block-paragraph\">Agora, abra o arquivo hosts e analise seu conte&uacute;do. O local do arquivo e o m&eacute;todo para edit&aacute;-lo variam conforme o sistema operacional, portanto, siga nosso guia completo sobre como <a href=\"\/br\/tutoriais\/como-editar-arquivo-hosts\/\">editar o arquivo hosts<\/a>.<\/p><p class=\"wp-block-paragraph\">Procure por linhas que contenham o dom&iacute;nio com problema.<\/p><ul class=\"wp-block-list\">\n<li>Se houver uma entrada incorreta, como <strong>192.0.2.1 dominio.tld<\/strong>, desative-a adicionando um <strong>#<\/strong> no in&iacute;cio da linha (<strong># 192.0.2.1 dominio.tld<\/strong>) ou apague-a completamente.<\/li>\n\n\n\n<li>Se n&atilde;o houver nenhuma entrada para o dom&iacute;nio, adicione uma nova linha no final com o IP correto:<\/li>\n<\/ul><pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">104.26.10.230 dominio.tld<\/pre><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a74714496a16\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a74714496a16\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1166\" height=\"462\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/macos-hosts.png\/w=1024,h=1024,fit=scale-down\" alt=\"editando arquivo hosts no macos\" class=\"wp-image-51367\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/macos-hosts.png\/w=1166,fit=scale-down 1166w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/macos-hosts.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/macos-hosts.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/macos-hosts.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/macos-hosts.png\/w=768,fit=scale-down 768w\" sizes=\"(max-width: 1166px) 100vw, 1166px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">Salve o arquivo e feche o editor. Em seguida, limpe o cache DNS novamente para aplicar as altera&ccedil;&otilde;es.<\/p><p class=\"wp-block-paragraph\">Modificar o arquivo&nbsp;<strong>hosts<\/strong>&nbsp;corrige configura&ccedil;&otilde;es incorretas no lado do cliente. Se mesmo assim o erro persistir e <strong>voc&ecirc; for o propriet&aacute;rio do site<\/strong>, o problema provavelmente est&aacute; nas <strong>configura&ccedil;&otilde;es de seguran&ccedil;a do dom&iacute;nio<\/strong> &mdash; mais especificamente no&nbsp;<strong>DNSSEC<\/strong>, que ser&aacute; o pr&oacute;ximo ponto a verificar.<\/p><h3 class=\"wp-block-heading\" id=\"h-6-desative-o-dnssec-do-seu-dominio\">6. Desative o DNSSEC do seu dom&iacute;nio<\/h3><p class=\"wp-block-paragraph\">Se o erro&nbsp;estiver acontecendo no seu pr&oacute;prio site, a causa pode estar no&nbsp;DNSSEC (Domain Name System Security Extensions).<\/p><p class=\"wp-block-paragraph\">O DNSSEC adiciona uma camada extra de seguran&ccedil;a ao autenticar registros DNS, mas, quando configurado incorretamente, pode impedir o dom&iacute;nio de ser resolvido corretamente.<\/p><p class=\"wp-block-paragraph\">Esse tipo de erro &eacute; comum ap&oacute;s a transfer&ecirc;ncia de um dom&iacute;nio ou a troca de servidores de nomes, pois as assinaturas criptogr&aacute;ficas podem deixar de corresponder. A solu&ccedil;&atilde;o mais eficaz &eacute;&nbsp;desativar o DNSSEC, o que permite que o dom&iacute;nio volte a ficar acess&iacute;vel.<\/p><p class=\"wp-block-paragraph\">Se o seu dom&iacute;nio estiver registrado na&nbsp;Hostinger, voc&ecirc; pode fazer isso diretamente pelo&nbsp;hPanel:<\/p><ol class=\"wp-block-list\">\n<li>V&aacute; em&nbsp;<strong>Dom&iacute;nios &rarr; Portf&oacute;lio de dom&iacute;nios<\/strong>.<\/li>\n\n\n\n<li>Encontre o dom&iacute;nio que deseja configurar e clique em <strong>Gerenciar<\/strong>.<\/li>\n\n\n\n<li>No menu lateral esquerdo, selecione&nbsp;<strong>DNS \/ Nameservers<\/strong>.<\/li>\n\n\n\n<li>Clique na aba&nbsp;<strong>DNSSEC<\/strong>. Se houver um registro ativo, clique em<strong> Excluir<\/strong>&nbsp;ao lado dele.<\/li>\n<\/ol><div class=\"wp-block-image\">\n<figure data-wp-context='{\"imageId\":\"6a74714497a7f\"}' data-wp-interactive=\"core\/image\" data-wp-key=\"6a74714497a7f\" class=\"aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"2048\" height=\"906\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/public\" alt=\"apagando registro dnssec no hpanel\" class=\"wp-image-51368\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/w=2048,fit=scale-down 2048w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/w=150,fit=scale-down 150w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/w=768,fit=scale-down 768w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/53\/2022\/05\/hpanel-domain-portfolio-dnssec-delete-highlighted-2048x906-1.png\/w=1536,fit=scale-down 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><button class=\"lightbox-trigger\" type=\"button\" aria-haspopup=\"dialog\" data-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\" data-wp-init=\"callbacks.initTriggerButton\" data-wp-on--click=\"actions.showLightbox\" data-wp-style--right=\"state.thisImage.buttonRight\" data-wp-style--top=\"state.thisImage.buttonTop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div><p class=\"wp-block-paragraph\">A desativa&ccedil;&atilde;o do DNSSEC pode levar algumas horas para surtir efeito. Enquanto estiver nessa se&ccedil;&atilde;o do&nbsp;hPanel, aproveite para revisar os registros DNS do seu dom&iacute;nio usando o&nbsp;<a href=\"\/br\/tutoriais\/como-usar-editor-de-zona-dns-hostinger\/\">Editor de Zona DNS da Hostinger<\/a>.<\/p><p>\n\n\n    <div class=\"domain-checker\">\n        <h3 class=\"domain-checker__heading\">Ferramenta de Pesquisa de Dom\u00ednio<\/h3>\n        <p class=\"domain-checker__description\">Descubra se um nome de dom\u00ednio est\u00e1 dispon\u00edvel<\/p>\n        <form id=\"domain-checker-form\" class=\"domain-checker__form\" action=\"\/registro-de-dominio\">\n           <div class=\"domain-checker__icon\">\n               <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                   <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M15.3224 16.7375C13.9306 17.8263 12.1782 18.4752 10.2742 18.4752C5.74548 18.4752 2.07422 14.8039 2.07422 10.2752C2.07422 5.74646 5.74548 2.0752 10.2742 2.0752C14.803 2.0752 18.4742 5.74646 18.4742 10.2752C18.4742 12.1792 17.8253 13.9316 16.7366 15.3233L21.631 20.2179C22.0216 20.6084 22.0216 21.2416 21.631 21.6321C21.2405 22.0226 20.6073 22.0226 20.2168 21.6321L15.3224 16.7375ZM16.4742 10.2752C16.4742 13.6994 13.6984 16.4752 10.2742 16.4752C6.85005 16.4752 4.07422 13.6994 4.07422 10.2752C4.07422 6.85103 6.85005 4.0752 10.2742 4.0752C13.6984 4.0752 16.4742 6.85103 16.4742 10.2752Z\" fill=\"#1D1E20\"\/>\n               <\/svg>\n           <\/div>\n            <input\n                    class=\"domain-checker__input\"\n                    name=\"domain\" type=\"text\"\n                    placeholder=\"Digite o dom\u00ednio desejado\"\n                    value=\"\"\n            \/>\n            <input id=\"domain-submit\"\n                   type=\"submit\"\n                   value=\"Pesquisar\"\n                   class=\"domain-checker__button\"\/>\n        <\/form>\n    <\/div>\n\n\n\n\n\n<\/p><h3 class=\"wp-block-heading\">Principais conclus&otilde;es<\/h3><p class=\"wp-block-paragraph\">O erro&nbsp;ERR_NAME_NOT_RESOLVED&nbsp;&eacute; um problema comum, mas quase sempre tem solu&ccedil;&atilde;o. Seguindo uma abordagem passo a passo &mdash; desde a limpeza do cache local at&eacute; o ajuste das configura&ccedil;&otilde;es do servidor de dom&iacute;nio &mdash; &eacute; poss&iacute;vel identificar a causa e restaurar o acesso rapidamente.<\/p><p class=\"wp-block-paragraph\">Aqui vai um resumo dos seis m&eacute;todos que abordamos:<\/p><ul class=\"wp-block-list\">\n<li><strong>Limpe o cache DNS do dispositivo.<\/strong>&nbsp;Remove registros de IP antigos armazenados no sistema.<\/li>\n\n\n\n<li><strong>Limpe o cache do navegador.<\/strong>&nbsp;Corrige falhas causadas pelo cache interno do navegador, separado do sistema.<\/li>\n\n\n\n<li><strong>Teste sua conex&atilde;o de internet.<\/strong>&nbsp;Verifica se o problema est&aacute; na rede local ou no roteador.<\/li>\n\n\n\n<li><strong>Redefina o firewall e altere os servidores DNS.<\/strong>&nbsp;Elimina bloqueios de softwares de seguran&ccedil;a e substitui os DNS padr&atilde;o do provedor.<\/li>\n\n\n\n<li><strong>Edite o arquivo hosts.<\/strong>&nbsp;Corrige erros causados por mapeamentos manuais incorretos de endere&ccedil;os IP.<\/li>\n\n\n\n<li><strong>Desative o DNSSEC.<\/strong>&nbsp;Etapa final para propriet&aacute;rios de sites que enfrentam falhas de autentica&ccedil;&atilde;o no dom&iacute;nio.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">Se, ap&oacute;s seguir todas essas etapas, o erro ainda persistir, pode ser necess&aacute;rio aplicar solu&ccedil;&otilde;es mais t&eacute;cnicas. Considere as seguintes verifica&ccedil;&otilde;es:<\/p><ul class=\"wp-block-list\">\n<li><strong>Teste no modo an&ocirc;nimo.<\/strong>&nbsp;&Eacute; a maneira mais r&aacute;pida de descobrir se alguma extens&atilde;o do navegador est&aacute; gerando conflito.<\/li>\n\n\n\n<li><strong>Desative temporariamente o VPN ou antiv&iacute;rus.<\/strong>&nbsp;Programas de seguran&ccedil;a e privacidade podem interferir nas consultas DNS.<\/li>\n\n\n\n<li><strong>Redefina a pilha de rede do computador.<\/strong>&nbsp;Esse m&eacute;todo resolve falhas mais profundas nas configura&ccedil;&otilde;es de rede do sistema operacional.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">Caso o erro&nbsp;ERR_NAME_NOT_RESOLVED&nbsp;continue mesmo ap&oacute;s essas verifica&ccedil;&otilde;es, entre em contato com o suporte do seu provedor de hospedagem ou dom&iacute;nio para receber ajuda especializada.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O&nbsp;erro ERR_NAME_NOT_RESOLVED&nbsp;&eacute; um problema comum do sistema de nomes de dom&iacute;nio (DNS) que impede o navegador de acessar um site. Ele ocorre quando o computador n&atilde;o consegue encontrar o endere&ccedil;o IP correspondente ao nome de dom&iacute;nio digitado. Para corrigir o erro, siga estas seis solu&ccedil;&otilde;es comprovadas &mdash; elas v&atilde;o desde limpar o cache DNS at&eacute; [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"\/br\/tutoriais\/err_name_not_resolved\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":356,"featured_media":46188,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_title":"Como corrigir o erro ERR_NAME_NOT_RESOLVED: 6 m\u00e9todos","rank_math_description":"Leia este artigo para descobrir o que causa o erro ERR_NAME_NOT_RESOLVED e aprender seis m\u00e9todos testados para o resolv\u00ea-lo!","rank_math_focus_keyword":"err_name_not_resolved","footnotes":""},"categories":[8069,8021],"tags":[7384,4954],"class_list":["post-27275","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aspectos-tecnicos","category-hospedagem","tag-err_name_not_resolved","tag-erro"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":1},{"locale":"pt-BR","link":"https:\/\/www.hostinger.com\/br\/tutoriais\/err_name_not_resolved\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/tutoriels\/err_name_not_resolved\/","default":0},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/tutoriales\/err_name_not_resolved\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/tutorial\/err-name-not-resolved\/","default":0},{"locale":"de-DE","link":"https:\/\/www.hostinger.com\/de\/tutorials\/err-name-not-resolved-beheben\/","default":0},{"locale":"en-PH","link":"https:\/\/www.hostinger.com\/ph\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"en-MY","link":"https:\/\/www.hostinger.com\/my\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"en-GB","link":"https:\/\/www.hostinger.com\/uk\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"en-IN","link":"https:\/\/www.hostinger.com\/in\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"en-CA","link":"https:\/\/www.hostinger.com\/ca\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"en-AU","link":"https:\/\/www.hostinger.com\/au\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"en-NG","link":"https:\/\/www.hostinger.com\/ng\/tutorials\/how-to-fix-err-name-not-resolved-error\/","default":0},{"locale":"es-AR","link":"https:\/\/www.hostinger.com\/ar\/tutoriales\/err_name_not_resolved\/","default":0},{"locale":"es-MX","link":"https:\/\/www.hostinger.com\/mx\/tutoriales\/err_name_not_resolved\/","default":0},{"locale":"es-CO","link":"https:\/\/www.hostinger.com\/co\/tutoriales\/err_name_not_resolved\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/pt\/tutoriais\/err_name_not_resolved\/","default":0}],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/posts\/27275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/users\/356"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/comments?post=27275"}],"version-history":[{"count":16,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/posts\/27275\/revisions"}],"predecessor-version":[{"id":51369,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/posts\/27275\/revisions\/51369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/media\/46188"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/media?parent=27275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/categories?post=27275"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/br\/tutoriais\/wp-json\/wp\/v2\/tags?post=27275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}