{"id":998,"date":"2019-03-28T08:24:04","date_gmt":"2019-03-28T08:24:04","guid":{"rendered":"https:\/\/www.hostinger.com\/blog\/?p=998"},"modified":"2022-02-22T10:38:47","modified_gmt":"2022-02-22T10:38:47","slug":"customer-success","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/blog\/customer-success","title":{"rendered":"We Deliver Customer Success"},"content":{"rendered":"<p>At Hostinger, customer obsession is our #1 priority. No matter which team we&rsquo;re working with, the one and only goal for all of us is the same &ndash; to help our clients succeed in every single step of their online journey. That&rsquo;s the reason we call our support team &lsquo;Customer Success Specialists.&rsquo;<\/p><h2 id=\"h-why-do-customers-love-our-support\">Why Do Customers Love Our Support?<\/h2><p>Because we&rsquo;re close to them and we speak their language!<\/p><ul>\n<li>Hostinger has <strong>4 Customer Success centers<\/strong> worldwide and remotely working colleagues from <strong>five countries<\/strong> that are all <a href=\"https:\/\/www.hostinger.com\/contacts\">ready to help<\/a> our customers.<\/li>\n<li>Our support comes in <strong>20 different languages<\/strong> for people to feel comfortable and welcomed.<\/li>\n<li>In most countries, we&rsquo;re accessible <strong>24\/7\/365<\/strong> to make our customers&rsquo; web mastering journey as smooth as possible.<\/li>\n<li>On average, we respond in <strong>less than 2 minutes<\/strong> so people don&rsquo;t have to wait long.<\/li>\n<\/ul><p>People get the best possible solution combined with skyrocketed response times and extra tips brimming with compassion and positivity.<\/p><h3>4 Components of Hostinger Customer Support<\/h3><ul>\n<li>Empathy<\/li>\n<li>Correct Approach<\/li>\n<li>Relevance<\/li>\n<li>Efficiency<\/li>\n<\/ul><p>We understand our customers&rsquo; mindset, dive deep into their problem, and support them with love and care.<\/p><h2 id=\"h-what-helps-us-improve-our-customer-support\">What Helps Us Improve Our Customer Support?<\/h2><ul>\n<li><strong>Feedback from clients<\/strong>. It drives us forward. It even pushed us toward <a href=\"https:\/\/www.hostinger.com\/blog\/scaling-happiness\/\">Intercom Live Chats<\/a> so that our clients could get the fastest response times possible.<\/li>\n<li><strong>OKR (Objectives and Key Results) and Monthly meetings<\/strong>. We track our quarterly and weekly performance to adjust to our users&rsquo; growing needs.<\/li>\n<li><strong>&ldquo;360-degree reviews&rdquo;<\/strong>. We&rsquo;ve borrowed this peer-review concept from <a href=\"https:\/\/www.hostinger.com\/blog\/hostinger-uses-montessori-methods\">Montessori schools<\/a> and it keeps each of us accountable, enabling higher quality customer service.<\/li>\n<li><strong>Happiness score<\/strong>. The more amazing support, the higher is the happiness score! We promote friendly competition with each other, and our clients benefit from it the most.<\/li>\n<\/ul><p>To wrap everything up, exceptional customer support is a part of the Hostinger identity. Every single day we strive to exceed our clients&rsquo; expectations because receiving great support pleasantly surprises them and makes them <a href=\"https:\/\/www.hostinger.com\/wall-of-love\">feel happy<\/a> and appreciated.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Hostinger, customer obsession is our #1 priority. No matter which team we\u2019re working with, the one and only goal for all of us is the same \u2013 to help our clients succeed in every\u2026<\/p>\n","protected":false},"author":117,"featured_media":1485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171],"tags":[],"hashtags":[],"class_list":["post-998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"hreflangs":[],"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/posts\/998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/users\/117"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/comments?post=998"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/posts\/998\/revisions"}],"predecessor-version":[{"id":2547,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/posts\/998\/revisions\/2547"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/media\/1485"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/media?parent=998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/categories?post=998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/tags?post=998"},{"taxonomy":"hashtags","embeddable":true,"href":"https:\/\/www.hostinger.com\/blog\/wp-json\/wp\/v2\/hashtags?post=998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}