In case something broke on your website, would you let an AI agent fix it?<\/p>
If your first instinct is to hesitate, you’re not alone. In surveys, only a small share of people say they’d let AI make changes on their behalf, even with their approval.<\/p>
But surveys ask about AI in general and about situations that haven’t happened yet. We wanted to see what people do in actual real-life situations. So we looked at how our customers worked with Hostinger’s AI support agent<\/a>.<\/p> The agent is built into the Hostinger dashboard, so customers didn’t have to seek it out, opt in, or set anything up. It’s simply how support works. That means the people in our data aren’t early adopters who sought out AI. They’re everyday customers who needed help with something.<\/p> Whenever customers asked for help with their hosting, domains, or email, it could check their accounts and identify issues. If fixing a problem required the agent to perform a change, it would always ask for the customer’s approval first.<\/p> Our data shows that customers said yes about 9 in 10 times (93%) when the agent asked to make a change.<\/strong> This demonstrates a different picture from the one surveys paint of the AI trust gap, the distance between using AI and trusting it to act.<\/p>